Senior Customer Success Manager - Fraud/AML Strategy

This senior customer success role partners with enterprise fintech, banking, payments, and e-commerce clients to optimize fraud and AML outcomes, improve adoption, and drive measurable ROI. It requires 5+ years of relevant experience, strong analytical skills, and the ability to lead executive customer engagements.

About the job

Responsibilities

Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization.
Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies.
Align fraud detection and AML platform capabilities to client goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency.
Coordinate with Modeling, Product, and Engineering teams to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes.
Translate customer insights into actionable feedback for roadmap planning and product improvements.
Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration.
Educate clients on fraud/AML strategy and platform usage best practices to maximize return on investment.
Represent the voice of the customer internally and the platform externally through industry events, customer workshops, and solution showcases.

Requirements

5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce.
Deep understanding of transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection.
Experience with machine-learning-based detection systems and/or rule engines for fraud prevention.
Strong analytical skills, including proficiency with SQL and experience using Python or R for data exploration and investigation.
Excellent verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical stakeholders.
Confidence leading customer-facing discussions and executive presentations.
Strong organization, project ownership, and time-management skills, with the ability to manage multiple enterprise accounts simultaneously.
Bachelor's degree in a technical, analytical, or business-related field; an advanced degree is a plus.