Director of Partner Solutions

What You'll Do

• Own strategic customer relationships from implementation through long-term adoption, growth, and renewal for Ascertain's highest-priority healthcare partners.
• Lead complex implementations, guiding customers through deployment, change management, and operational transformation.
• Serve as a trusted advisor to executive sponsors, physician leaders, and practice administrators, helping them achieve measurable operational and financial outcomes.
• Partner cross-functionally with Sales, Product, Engineering, and Clinical teams to deliver exceptional customer experiences and influence product direction.
• Identify opportunities for expansion by uncovering new use cases, demonstrating ROI, and helping customers maximize the value of Ascertain's platform.
• Build scalable playbooks and best practices that improve implementations and establish repeatable success across specialty healthcare organizations.

What You'll Need

• 5+ years of experience leading enterprise healthcare implementations, customer success, consulting, or post-sale delivery within healthcare technology.
• Deep experience supporting cardiology physician groups or cardiovascular service lines.
• Strong understanding of ambulatory practice operations, including prior authorization, referrals, revenue cycle, scheduling, and clinical workflows.
• Proven ability to lead complex, multi-stakeholder initiatives and build trusted relationships with healthcare executives and operational leaders.
• Experience working with ambulatory EHRs such as athenaOne, eClinicalWorks, Epic, NextGen, or similar platforms.
• Excellent communication, project leadership, and problem-solving skills, with the ability to thrive in a fast-paced startup environment.
• Experience supporting enterprise health systems or large physician organizations and experience implementing AI-enabled workflow automation or healthcare SaaS platforms is a big plus.

What You'll Bring to the Table

• Healthcare Operator: You understand how specialty physician practices actually function and can quickly earn credibility with clinical, operational, and executive stakeholders.
• Strategic Advisor: You go beyond managing projects—you help customers solve operational problems, improve workflows, and realize measurable business value.
• Relationship Builder: You establish trust with executives and frontline users alike, navigating complex organizations with confidence and professionalism.
• Operational Leader: You bring structure to ambiguity, anticipate risks, and keep complex implementations moving while balancing competing priorities.
• Systems Thinker: You recognize patterns across customers, identify opportunities to standardize best practices, and help build scalable processes as the company grows.
• Builder: You enjoy creating playbooks, refining processes, and helping define how a high-growth company serves its most strategic customers.