Director, Client Success

Responsibilities

• Manage day-to-day operations for key strategic accounts and serve as the primary point of contact for post-sale requests and client communications, including optimizations, reporting, and recommendations.
• Manage, mentor, and coach a pod of Client Success Managers.
• Develop, grow, and maintain strong customer relationships through exceptional client service.
• Monitor campaign pacing and delivery, partnering with Campaign Managers on optimization based on client success metrics.
• Collaborate with Analytics on campaign performance insights, post-campaign analysis, and client business reviews.
• Work with Sales and Strategy to identify account-growth opportunities and provide strategic recommendations.
• Help develop Operations best practices through internal collaboration.
• Stay current with digital marketing best practices, strategies, and industry standards.
• Partner with Sales and Campaign Managers to ensure the accuracy of insertion-order data.

Requirements

• 8+ years of experience in Client Success within the adtech, digital advertising, and/or programmatic industry.
• Strong understanding of digital advertising and the ad-tech ecosystem, including ad serving, SSPs, DSPs, IAS, and DoubleVerify.
• Experience in healthcare is a plus.
• Proven success owning customer relationships, leading client meetings and QBRs, delivering product training, analyzing data, and conducting strategic business reviews.
• Strong verbal and written communication skills.
• Critical-thinking and problem-solving ability, including responding to ad hoc client questions.
• Detail-oriented, organized, and adaptable across diverse projects and accounts.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to work effectively in a rapidly growing, changing startup environment.

Compensation and Benefits

• Base salary range: $150,000–$170,000.
• Annualized bonus or commissions plan.
• Medical, dental, and vision insurance.
• 401(k) match program.
• Flexible paid time off and paid holidays.
• Remote-friendly culture with flexible work options.
• Career development and advanced education support.
• Work-from-home and internet stipends.
• Additional regional benefits and wellness offerings.