Guide law firms through onboarding, implementation, training, and optimization of Eve's AI legal technology platform. Requires 3+ years in customer success or implementation, strong SaaS and communication skills, with legal tech or AI experience preferred.
90k – 110k/yr
Remote3+ YOECustomer Success
About the role
What You'll Do
Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
Track and report on key implementation metrics and customer success indicators
Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated
What We're Looking For
3+ years experience in customer onboarding, implementation, or success roles
Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
Exceptional ability to present clearly and concisely to both business and technical stakeholders
Strong analytical capabilities to design and deliver solutions for customer challenges
Skilled at working across teams to drive customer success and desired outcomes
Preferred Qualifications
Experience in legal tech, AI, or data-driven enterprise products
Passion for customer success and building long-term partnerships
Excellence in project management and organizational skills
Ability to work in a dynamic, fast-paced environment
Strong dedication to customer satisfaction and success
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