Customer Success Manager

What You’ll Accomplish

• Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all customer interactions
• Regularly lead and present at customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

Your Expertise

• 3+ years of CS or Account Management experience in MarTech required
• Strong understanding of growth and retention techniques and strategies
• Previously have worked closely with engineering and product teams to define requirement and implement solutions
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
• Interest in software and entrepreneurship

Compensation

The US base salary range for this full-time position is $90,000 - $115,000 base + commission + equity + benefits