TinesUnited StatesSenior Customer Success Manager driving strategic success planning, adoption, and expansion for Tines' enterprise, regulated, and public sector accounts. Requires 8+ years in technical post-sales roles, experience with SaaS for technical teams, and focus on automation value realization, onboarding, QBRs, renewals, and product feedback.
Senior Manager building and running hands-on customer support operations for enterprise partnerships at a regulated fintech company. Owns compliance-driven support flows, scales the function via hires or BPO partners, maintains knowledge bases, and ensures customer insights reach product teams while staying actively engaged in casework.
Own customer onboarding, deployment, training, and expansion for GovSignals AI platform used in federal government contracting. Requires 5+ years in federal consulting, customer success or implementation with deep knowledge of the government contracting lifecycle.
Own customer relationships from users to Generals/Admirals at U.S. Space Command. Drive Onebrief product adoption to 100% of workflows, gather feedback for the product team, provide support, and enable expansion while leveraging deep operational planning expertise and Top Secret clearance.
Own a book of 12-18 accounts ($2-5M ARR) as the primary post-sales technical contact. Drive product adoption, complex deployments, retention, and expansion for Material Security's cybersecurity customers through technical expertise, relationship building, and proactive account management.
Owns quality management, training, knowledge base operations, and AI deflection enablement (Sierra) for a growing fintech support organization. Requires 7+ years CX experience including 4+ years in QA/training at 100+ agent scale plus hands-on AI deflection implementation.