Partner Engagement Manager, SPACECOM

Responsibilities

• Own the entire customer relationship, from users up to Generals and Admirals.
• Rapidly expand product usage until ~100% of workflows are in Onebrief, using training and strategies to maximize adoption.
• Clearly communicate user needs to the product team; maintain high product proficiency and excite customers about improvements.
• Instill the Onebrief brand image.
• Enable expansion to Allies and Partners.
• Lead or support exercises.
• Use observations of users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop understanding of customer social dynamics to support renewals and future sales.
• Coordinate with customers and product engineering team when responding to incidents (product unavailable, broken, or not delighting the customer).

Requirements

• Mastery of operational planning at multi-star headquarters (lead planners, Generals, and Admirals listen when you speak).
• Technical skill to become a power user of the product and discuss engineering with customers (no coding required).
• Love for users and ability to gain their enthusiastic support (primarily O-4 and O-5 skillful planners).
• Deep understanding of large military headquarters, especially U.S. Space Command.
• Skillful planners (mainly SAMS, JAWS or SAW graduates, O-4 to O-6) respect you; so do Generals and Admirals.
• Pay attention to detail; reputation as a workhorse.
• Ability to get things from large government organizations and navigate bureaucracy.
• Strong interpersonal skills: cultivate trust, align perspectives, communicate with clarity and influence.
• Intense about the mission.
• Proactive, adaptable, comfortable working autonomously or with cross-functional teams in fast-paced or ambiguous settings.
• Communicate clearly, concisely, and candidly.
• Current Top Secret clearance with eligibility for SCI; ability to access DOD facilities.
• Scrappy, resourceful, creative with limited resources, adapt quickly, push through obstacles.
• Proven experience leading operational planning in military context, preferably at multi-star headquarters.
• Exposure to staff planning via Professional Military Education or service experience.
• Familiarity with major military planning exercises and protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, emphasis on software or technology solutions.
• Experience in customer support (face-to-face and remote), responding to incidents by coordinating with customers and engineering.
• Strong technical skills to master application, troubleshoot, and liaise on technical matters.
• Proven ability to navigate large government organizations and solve bureaucratic challenges.

Nice-to-Haves

• Obsessed with creating value for real users.
• Ambitious, scrappy, creative problem-solver.
• Learn quickly, work iteratively, seek collaboration.
• Approach work with integrity, intellectual honesty, low ego.
• Thrive as self-starter embracing autonomy and ambiguity.