Strategic AI Outcomes Manager
Partners with enterprise executives to define AI transformation strategies, expand high-impact use cases, drive organizational adoption, and realize measurable business value. Requires 7–10+ years in strategic customer-facing work, executive influence, transformation leadership, and hands-on generative AI experience.
About the job
Responsibilities
Executive Strategic Partnership
- Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive (VP/C-level) leaders.
- Connect Jasper’s capabilities to customers’ business priorities and organizational objectives.
- Help customers develop and evolve enterprise AI strategies and roadmaps.
- Lead executive conversations focused on outcomes, value realization, adoption trends, and future opportunities.
AI Outcomes & Value Realization
- Define measurable success metrics tied to business outcomes.
- Build multi-quarter success plans with outcome milestones, executive sponsors, and risk-mitigation plans.
- Identify, prioritize, and expand high-impact AI use cases across business units.
- Track progress toward agreed outcomes and proactively remove barriers.
Enterprise Adoption
- Drive adoption beyond initial deployment by identifying additional teams, workflows, and processes that can benefit from Jasper.
- Partner with customer champions to build internal momentum and lead organizational change.
- Recommend governance, enablement, and operating models for sustainable enterprise-wide AI adoption.
Cross-Functional Leadership
- Orchestrate Solutions Architecture, Product, Marketing, and Customer Education teams to deliver an exceptional customer experience.
- Advocate for customer needs and influence product roadmap priorities.
- Work with Account Executives to surface strategic growth opportunities while commercial teams own pricing, renewals, and contracting.
- Manage complex executive-level escalations and drive concrete resolutions.
Customer Advocacy
- Surface customer success stories and best practices.
- Identify opportunities for speaking engagements, advisory councils, reference programs, and case studies.
- Bring enterprise customer insights back to Jasper to improve products and customer programs.
Requirements
- 7–10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role.
- Experience managing complex enterprise accounts with executive stakeholders.
- Proven ability to influence VP- and C-level leaders.
- Track record leading organizational change or transformation initiatives.
- Strong business acumen and ability to connect technology investments to measurable outcomes.
- Executive presence and facilitation skills, with the ability to influence without authority.
- Comfort operating in ambiguity across 12–18-month outcome cycles.
- Hands-on experience with generative AI, AI transformation, or other emerging technologies.
- Background in marketing technology, SaaS, or enterprise software.
- Experience working with Fortune 500 organizations.
Nice-to-Haves
- Consulting experience at Accenture, Deloitte, Slalom, EY, Bain, or McKinsey.
Compensation & Benefits
- Expected total OTE: $201,000–$237,000 annually.
- Comprehensive health, dental, and vision coverage beginning on the first day for employees and their families.
- 401(k) program with up to 2% company matching.
- Equity grant participation.
- Flexible PTO with a $900 annual FlexExperience budget.
- $1,800 annual FlexWellness budget.
- $1,500 annual learning and development stipend.
- Generous home office setup budget.
- 16 weeks of paid parental leave.
Skills
Generative AI, Ai Transformation, Enterprise Ai, Customer Success, Strategic Consulting, Digital Transformation, Organizational Change, Marketing Technology, SaaS, Enterprise Software, Executive Facilitation, Value Realization
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