San Francisco, CA
EHR platform for senior living communities
August Health builds an easy-to-use EHR platform with AI insights for senior living operators. It streamlines clinical operations like move-ins, medication administration, care tracking, and billing. The software improves care quality, compliance, and efficiency for caregivers serving elders.
Provides expert B2B SaaS customer support, manages complex escalations, trains new agents, and improves CX workflows. Requires at least three years of customer support experience, strong communication and troubleshooting skills, and proficiency with modern support tools.
Customer Success Manager owning post-go-live relationships for August Health's billing platform in senior living. Drive adoption, monitor health metrics, resolve issues, identify upsell opportunities, and ensure customers achieve ROI through financial expertise and proactive engagement.
Build the RevOps function from the ground up as the first dedicated hire. Own CRM administration, sales forecasting, pipeline analytics, compensation plans, GTM tech stack, and core processes for a fast-growing sales team.
Product Enablement Manager responsible for building and scaling internal training programs, onboarding resources, and ongoing education on the company's EHR platform for Sales, Support, and Customer Experience teams. Requires strong teaching, facilitation, and cross-functional collaboration skills in a fast-paced SaaS environment.
Data Analyst partnering with Customer Success to analyze customer data from senior living communities, create dashboards and visualizations, present actionable insights in QBRs, and provide feedback to Product and Engineering. Requires 4+ years experience, advanced SQL, Python, and customer-facing skills.
Build and ship complex consumer-facing full stack applications for senior living EHR platform using React/TypeScript frontend and Scala/PostgreSQL backend. Requires 7+ years experience, startup adaptability, and mentoring skills.