Product Enablement Manager

Responsibilities

• Define the product enablement roadmap and build scalable onboarding resources to help new hires ramp quickly.
• Partner with Product Managers and Product Marketing to translate product updates and launch materials into timely, effective internal training programs.
• Design and facilitate live training (workshops, office hours) and develop role-specific self-service content (videos, guides, and knowledge checks) for Customer Experience, Sales, and Support teams.
• Define metrics for enablement effectiveness (training participation, product knowledge) and optimize our knowledge systems to ensure content remains accurate and easy to discover.
• Accelerate new hire onboarding, build scalable knowledge systems, and ensure our teams are confident and equipped for every product launch.

Requirements

• Experience in product enablement, learning and development, customer education, training, or a related field.
• Exceptional communicator who can simplify complex concepts and make them approachable.
• Genuine enjoyment of teaching and helping others learn, with a track record of making complex concepts approachable and engaging for diverse audiences.
• Engaging, energetic, and comfortable facilitating training sessions for groups of varying sizes.
• Ability to adapt communication style to different audiences and learning styles.
• Excel at building relationships and collaborating across teams.
• Highly organized and able to manage multiple projects simultaneously.
• Comfortable operating in ambiguity and building programs from the ground up.
• Curious enough to dive deep into product details and understand how customers use our software.
• Belief that great enablement is not just about content creation—it’s about driving behavior change and measurable outcomes.

Nice-to-Haves

• Experience at a SaaS startup or high-growth technology company.
• Experience supporting Customer Success, Support, Implementation, or Sales teams.
• Experience building onboarding or employee training programs.
• Experience as an educator, trainer, instructional designer, or learning specialist.
• Familiarity with healthcare, senior living, or electronic health record software.
• Familiarity with billing or accounting software.