Product Operations Specialist | Bill Pay
Product Operations Specialist partnering with Bill Pay team to reduce customer friction in accounts payable workflows. Own voice-of-customer feedback loops, translate insights into product requirements, own feature launches, and directly ship UX improvements using AI tools.
About the job
What You'll Do
- Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Bill Pay features as they move from Alpha to GAD
- Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows
What You Need
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
Nice-to-Haves
- Experience with payments, accounts payable, fintech workflows, or financial operations
Skills
Product Operations, Product Management, Data Analysis, Customer Feedback, Requirements Gathering, AI Tools, Claude Code, B2B SaaS, Fintech, Payments, Accounts Payable
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