Product Operations, Implementation (Accounting) | Housing
Lead end-to-end customer implementations and product launches for a finance/accounting product suite in proptech. Drive feedback loops, compliance projects, and customer engagements while working onsite in NYC.
About the job
Key Responsibilities
- Lead end-to-end customer implementations for our finance product suite
- Program manage product launches - create enablement materials, run training sessions, manage rollout timelines
- Own the customer feedback loop - synthesize data from Gong, support tickets, and surveys to drive product improvements
- Lead compliance projects for finance and insurance offerings
- Manage ongoing customer engagements and expansion opportunities
Requirements
- Experience in implementation management, customer success, or engagement management for B2B SaaS products
- Strong understanding of finance, accounting, or property management operations
- Track record working in heavily regulated industries
- Ability to lead complex, multi-stakeholder implementations
- Comfortable managing ambiguity and building processes from scratch
- Strong communication skills - can work with both technical and business stakeholders
- Willingness to work in-office in NYC 4-5 days/week
Ideal Background
- Has led customer implementations for finance/accounting software or proptech
- Experience in property management, accounting systems, or financial services
- Can manage 5-10+ concurrent implementations
- Product operations or consulting background
Skills
Implementation Management, Customer Success, B2B SaaS, Finance, Accounting, Property Management, Compliance, Product Operations, Process Building, Stakeholder Management
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