Product Operations Manager
Own recovery operations for an AI product serving enterprise CPG brands, using SQL and operational analysis to improve deduction outcomes, guide product requirements, and communicate performance to customers. The role requires 4+ years in product operations, analytics, revenue operations, consulting, or a similar data-heavy function.
About the job
Responsibilities
- Own recovery tracking and outcomes across the deduction-to-recovery pipeline, monitoring recovery rate, dispute win rate, deductions as a percentage of revenue, time to resolution, and revenue at risk.
- Analyze recovery and deduction data to identify underperforming retailers, deduction reasons, claim types, missed dispute windows, and recovery opportunities.
- Build dashboards, reporting, and quantified narratives for customers and internal teams.
- Identify production gaps in deduction classification, backup-document matching, and dispute queuing; translate them into prioritized product requirements.
- Partner with product and engineering to implement improvements and validate their impact on recovery metrics.
- Standardize and document workflows, exception handling, and quality checks; identify manual steps for automation.
- Support enterprise customers and customer-facing teams by explaining recovery performance, investigating issues, and setting expectations with senior stakeholders.
Requirements
- 4+ years of experience in product operations, revenue operations, strategy or consulting, analytics, program management, or a comparable data-heavy operational role.
- Strong data analysis skills, including SQL and/or advanced spreadsheets.
- Ability to identify the causes behind performance trends and turn analysis into recommendations and action.
- Excellent written and verbal communication skills.
- Highly organized, self-directed, and comfortable working in an early-stage, fast-moving environment.
- Ability to collaborate across customers, operations, product, and engineering.
Nice-to-haves
- Experience with CPG, retail, supply chain, deductions or chargebacks, accounts receivable, or fintech/revenue recovery.
- Familiarity with deduction and dispute workflows, backup documentation, dispute windows, and write-offs.
- Exposure to AI/ML products or human-in-the-loop operations.
- Experience as an early operational hire building a function from scratch.
- Familiarity with BI tools.
Compensation and Benefits
- Competitive salary with meaningful equity.
- In-person team environment in NYC.
Skills
SQL, Advanced Spreadsheets, BI Tools, Data Analysis, Dashboarding, Revenue Operations, Product Operations, Deduction Management, Dispute Workflows, Accounts Receivable, AI/ML, Data Visualization
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