Enablement Operations Manager, Technical Solutions

Responsibilities

• Support operational processes, governance, and enablement systems for Technical Solutions Enablement.
• Manage operational delivery of enablement platforms and processes, including project management, learning management systems, content management systems, reporting, and program support.
• Execute the knowledge management operating model, including taxonomy, publishing standards, content lifecycle management, and discoverability.
• Establish and maintain operational processes, templates, documentation, and standard operating procedures.
• Manage intake workflows, work tracking, operational handoffs, and execution visibility across the enablement portfolio.
• Translate business requirements into enablement platform, workflow, automation, and reporting solutions.
• Maintain reporting on participation, completion, certifications, utilization, compliance, and operational health.
• Support rollout, operationalization, and governance of new tools, systems, and processes.
• Identify bottlenecks and implement process improvements, automation, and AI-enabled workflows.
• Monitor operational performance and recommend improvements using data and stakeholder feedback.
• Provide project management for strategic priorities and OKRs, tracking milestones, dependencies, risks, and deliverables.

Requirements

• 4+ years of experience in enablement operations, business operations, learning operations, program operations, or a related field.
• Experience building, administering, or improving operational systems, processes, or knowledge management programs.
• Strong organization, attention to detail, and process discipline.
• Experience translating business needs into scalable processes, system requirements, and reporting solutions.
• Experience with learning management systems, knowledge management platforms, project management tools, reporting platforms, or similar business systems.
• Experience building or maintaining operational dashboards and recurring reporting.
• Strong written and verbal communication skills.
• Experience leveraging automation and AI to improve operational efficiency and scale.

Nice-to-haves

• Experience supporting Technical Solutions, Solutions Engineering, Sales Engineering, Customer Engineering, Professional Services, or another technical customer-facing organization.
• Experience in a fast-growing SaaS or enterprise technology organization.

Compensation & Benefits

• Salary range: $104,000–$138,000 USD.
• Competitive benefits package, including healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
• New hire stock equity and employee stock purchase plan.
• Career development and pathing opportunities.
• Employee-focused onboarding, mentoring, and cross-departmental buddy programs.