Product Operations Manager, AI & Systems

Responsibilities

• Own and evolve the product development lifecycle as a system – using AI to diagnose breakdowns, redesign workflows, and continuously improve how we build
• Build AI-powered workflows that reduce the administrative layer of product work – including spec-to-GTM translation, synthesis of customer signals, QA scenario generation, and automated progress reporting
• Build and maintain the product organization’s knowledge layer and sources of truth – including roadmap data, decision logs, and project status – structured for both human and AI consumption
• Own and evolve the product tooling ecosystem – driving consistency, standardization, and thoughtful adoption across teams
• Drive adoption, enablement, and upskilling across the Product organization – ensuring teams effectively use the systems, tools, and AI workflows you build
• Scale what works – identify high-impact workflows and patterns emerging within teams and turn them into shared standards through tooling, documentation, and enablement
• Own PM hiring infrastructure and product ops metrics – including hiring design and onboarding, and defining and tracking the metrics that inform product leadership decisions

What you'll need

• 5+ years in product operations, product management, strategy/operations, or a related role — with a track record of building systems and tooling, not just managing processes
• Deep fluency with AI as a core part of your workflow — you use it instinctively in your own work and know how to design systems that meaningfully leverage it
• Strong product judgment applied internally — you approach operational problems with the same rigor as customer-facing ones, with a bias toward simple, scalable solutions
• High data fluency — able to define meaningful metrics, instrument systems, and translate insights into action
• Strong systems thinking — you can distinguish between process issues and structural problems, and know when to optimize vs redesign
• Clear, direct communication — able to surface what’s working and what isn’t, and influence across teams, including senior leadership

Nice to have

• Experience building or scaling a product organization’s operating system (e.g., PDLC, knowledge management, tooling, hiring, onboarding)
• Experience in a high-growth environment, ideally within a regulated domain (fintech, healthcare, HR tech)

Compensation

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $173,300.00 per year.