Product Operations Manager

What You'll Do

• Own and improve the full Product Development Life Cycle. Own and drive operational excellence for product launches. This includes coordinating across Product, Engineering, Marketing, Sales, Customer Success, and Support to ensure we are ready to bring quality products and support to our customers.
• Build AI-powered workflows and agents that automate and accelerate operational work. From customer feedback triage to launch tracking to cross-functional reporting, you'll experiment with and deploy AI tools and custom agents to help the product org move faster and smarter.
• Build and maintain a single source of truth for launches giving cross-functional partners real-time visibility into what's shipping, when, and what's needed from each team.
• Drive centralized product knowledge and enablement, ensuring PMs and stakeholders have the tools, resources, templates, and context they need to succeed and making it easily discoverable.
• Analyze and quantify product signals. Query product, CRM, and customer data systems to surface high-signal insights — aggregating and quantifying feature requests, identifying revenue opportunities, and measuring the impact of product decisions. You'll bring an analytical lens to operational work, turning raw data into clear, actionable recommendations for PMs and leadership.

Who You Are

• 4+ years of experience in product operations, program management, or a related relevant experience
• Experience collaborating across multiple departments (Product, Engineering, Marketing, Sales, etc.) and aligning stakeholders with different priorities toward shared outcomes.
• Experience communicating with and presenting to senior leadership at the Director+ level, both in writing and live settings.
• Hands-on experience with product management and engineering tools (Jira, Confluence, GitHub, or similar), with a willingness to build and improve tooling as needs evolve.
• Experience working in ambiguous environments where you've had to define the approach, prove out value quickly, and iterate, not just maintain an existing playbook.
• Demonstrated ability to lead through influence rather than authority, building trust and driving outcomes across teams you don't directly manage.

Preferred Qualifications

• 2+ years of software engineering, technical product management, or other relevant technical experience.
• Experience with GitHub for CI/CD, documentation workflows, or collaboration with engineering teams.
• Proficiency in programming languages or SQL for data analysis, automation, or scripting
• Experience building or deploying AI agents or automated workflows using frameworks
• Professional use of AI tools such as Claude, ChatGPT, or Cursor, including prompt engineering and integrating AI into day-to-day workflows.