Senior Technical Account Manager
The Senior Technical Account Manager advises fraud and risk teams on platform adoption, integrations, implementation, troubleshooting, and machine-learning solutions. The role requires 10+ years in a customer-facing technical role within banking, payments, social, or e-commerce, plus a technical or analytical bachelor’s degree.
About the job
Responsibilities
- Provide product support, escalation, and resolution of technical issues.
- Architect machine-learning and rule-based solutions for customers’ fraud problems.
- Lead solution-deployment deep-dive discussions in late-stage pre-sales calls.
- Understand client use cases and define plans to achieve success criteria.
- Manage integration and product-implementation processes for customers.
- Conduct and coordinate business reviews and presentations with clients.
- Drive the product roadmap by communicating client feedback to internal teams.
- Attend meetups, events, and conferences as a technical ambassador.
Requirements
- 10+ years of experience in banking, payment, social, or e-commerce industries in customer-facing technical roles, such as technical account manager or solution consultant.
- Bachelor’s degree in a technical or analytical discipline.
- Excellent communication and presentation skills.
- Strong time- and project-management abilities, with a focus on meeting deadlines.
- Experience in fraud detection and risk management is a plus.
- Coding and database experience, such as Python, Java, and SQL, is a plus.
Compensation & Benefits
- Annual salary range of CAD $130,000–$150,000, commensurate with experience.
- Bonus
- Paid time off
- Stock options
- Health benefits
Skills
Machine Learning, Fraud Detection, Risk Management, Python, Java, SQL, Databases, Data Integration, SaaS
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