Customer Training Lead
Leads hands-on virtual and in-person training for customers using a complex enterprise software platform. The role requires at least four years of technical customer training experience, strong communication and customization skills, and travel of up to 50%.
About the job
Responsibilities
- Deliver hands-on, in-person training at customer facilities, traveling up to 50% of the time to US-based locations.
- Lead virtual training sessions for remote customers, adapting delivery for digital formats.
- Identify training needs and partner with the Training Content Lead to customize materials for individual customers.
- Stay current with Product, Customer Success, and Implementation teams so training reflects the latest platform capabilities.
- Monitor customer progress, adjust instruction in real time, and provide follow-up guidance.
- Gather feedback after each session and use it to improve training.
Requirements
- 4+ years of direct customer training experience for a highly technical enterprise software solution.
- Experience with modeling or BIM software is a strong plus.
- High emotional intelligence and strong interpersonal, written, and verbal communication skills.
- Experience delivering both in-person and virtual classroom-style training.
- Willingness and ability to travel up to 50% of the time to customer locations across the USA.
- Ability to customize training materials for different customers and audiences.
- Adaptable, resourceful approach and genuine passion for helping others learn.
- Proactive, detail-oriented approach to problem-solving.
Nice-to-have
- Familiarity with AI tools for streamlining content creation and enhancing training materials.
Compensation and Benefits
- Competitive salary with significant equity.
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off.
- Maternity and paternity leave for full-time US-based employees.
- Short- and long-term disability plans.
- 401(k).
- Home-office stipend.
- Flexible hours and a remote-first work environment.
Skills
Bim, AI Tools, Customer Training, Enterprise Software, Training Delivery, Virtual Training, Classroom Training, Content Creation
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