Senior Scheduler

Support Account Managers by handling client scheduling for depositions, managing complex rescheduling, triaging requests, and providing high-touch administrative support in a legal services environment. Requires 1+ years experience in legal admin or coordination, strong communication, and proficiency with cloud tools.

About the job

Responsibilities

Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption.
Manage all client preferences and communicate them to your team, providing white glove service.
Triage incoming Zendesk requests and route to appropriate operations team or account manager.
Deescalate potentially difficult client interactions while maintaining a professional demeanor; know when to handle things independently and when to escalate to your Scheduling Manager.
Work with your Scheduling Manager to obtain service agreements for all of your accounts.
Collaborate with cross-functional teams to ensure all client needs are met.
Support Account Managers with administrative tasks related to client requests and booking new jobs or services, including client communication, scheduling, handling exhibits and pre-deposition needs, and other administrative support.

Requirements

1+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company.
Proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience preferred).
Integrity is a core value; trusted to maintain confidentiality and handle sensitive information.
Quick learner comfortable picking up new systems and processes.
Ability to effectively prioritize among competing tasks with excellent time management skills.
Ability to work through highly detailed processes at an efficient pace.
Flexible and able to deal with ambiguity while remaining organized.
Excellent listening skills and exceptional verbal and written communication skills.
Desire to work with a fast-paced and quickly growing tech start-up and enthusiasm for growth opportunities.

Compensation & Benefits

Hourly rate: $28-$32
Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental.
Wellness/Mental Health – shared benefits to be used among employees and families.
Flexible Paid Time Off – allowing employees to find balance in their lives.
Options of Equity.
Home office setup, a monthly stipend to cover internet/phone, and more.