Senior Customer Success Manager

What You Will Do

• Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
• Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
• Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.

What We're Looking For

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
• Strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
• Previous experience with FinOps Cloud Cost Management solutions.
• Bias for action and believe in continuous development; ambiguity is in your comfort zone.
• Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts.
• Strong emotional intelligence and the ability to empathize with customers.
• A kind person.

Bonus Points

• Monitoring and observability expertise.
• One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer.
• One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader.
• Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.).
• Relevant Data Visualization / financial product experience.

Pay & Benefits

The estimated annual US base salary range for this role is $140,000 - $160,000. This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Additional benefits for this role may include: equity, 401(k) plan; medical, dental, and vision benefits; and education stipends.