Senior Developer Success Engineer

What You'll Do

Be a keen learner:

• Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
• Gain deep expertise in container orchestration, networking, and observability
• Learn from complex, real-world customer use cases
• Stack includes Go, Python, and Java for infrastructure automation, resilience engineering, and performance tuning

Be a passionate problem solver:

• Tackle scalability, reliability, and troubleshooting challenges in distributed systems
• Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability
• Develop observability solutions (Grafana, Prometheus)
• Improve networking (load balancing, DNS, ingress/egress)
• Automate infrastructure operations (Terraform, IaC)
• Independently drive technical solutions for debugging complex production issues or designing infrastructure best practices

Be a great communicator:

• Engage directly with developers, engineering teams, and product teams
• Provide solutions that enhance scalability, performance, and reliability
• Influence platform improvements including enhancing observability tooling and developing self-service infrastructure solutions
• Serve as a bridge between developers and infrastructure

What You'll Bring

• 6+ years of experience as a developer, preferably fluent in one or more of: Python, Java, Golang, TypeScript
• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
• Minimum of one year experience in an internal or external customer-facing role
• Passion for helping others
• Experience working with or as part of remote teams
• Strong written and verbal communication skills
• Seek to understand first, lead with data, and rely on facts

Nice to Have

• Previous experience in customer-facing positions such as professional services consultant, solutions architect, customer engineer
• Experience with security certificate management and implementation
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices
• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK

Compensation

• Estimated pay range: $140,000 - $180,000 based on experience and location
• Eligible to participate in Temporal's equity plan
• Compensation ranges reflect salary and commission compensation across several geographic markets

Benefits (Full-time employees)

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance
• Empower 401K Plan
• Additional Perks: Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend