Senior Customer Success Manager

What Success Looks Like in This Role

• Renewals are a no-brainer because value is clear and relationships are deep
• Expansions happen regularly because opportunities are spotted and acted on
• Customers lean on us as strategic partners - not just vendors

Your Three Core Responsibilities

Drive Retention and Expansion Across Strategic Accounts

• Own a portfolio of high-potential, high-complexity enterprise accounts
• Drive the full renewal cycle
• Multithread across stakeholders to ensure broad, embedded relationships
• Surface commercial opportunities through value-based conversations

Build the Foundations of Customer Success at Fyxer

• Develop scalable, repeatable playbooks for success, renewal, and expansion
• Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
• Define and refine KPIs and dashboards that help us track what matters most for our customers

Be a Strategic Partner to Product, Sales, and Leadership

• Translate customer insights into product feedback and roadmap influence
• Collaborate closely with Sales on account planning and pre-to-post handoffs
• Bring a commercial lens to everything - always thinking about how success drives revenue

What Our Ideal Candidate Looks Like

• 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
• Enterprise experience - you've navigated complex orgs, long sales cycles, and strategic conversations
• Commercially driven - you're not afraid to talk numbers, push for value, and ask for the upsell
• Builder mindset - you're energized by ambiguity and excited to help define a motion from scratch
• Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders
• Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
• Startup-ready - fast, flexible, and energized by change

What's on Offer

• Salary: $140,000 - $160,000 per year + equity + benefits
• Onsite in New York office (remote work not available)