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AfterQueryAfterQuerySan Francisco, CA

Customer Success Lead

Leads customer success for AI labs and enterprises, expanding relationships, driving account growth, and ensuring product value through reviews, playbooks, and health monitoring. Requires 3-5 years experience, technical fluency in AI/ML, and relationship-building skills.

140k – 160k/yr
On-site3+ YOECustomer Success

About the role

What You'll Do

  • Support and expand relationships with existing AI lab and enterprise customers.
  • Conduct regular business reviews and strategic check-ins with key stakeholders at client organizations.
  • Identify and drive expansion opportunities within existing accounts including new use cases, teams, or product lines.
  • Work cross-functionally with operations and engineering teams to ensure customer requirements are met and feedback is incorporated.
  • Develop and execute customer success playbooks, onboarding sequences, and account growth strategies.
  • Monitor customer health metrics, usage patterns, and satisfaction scores to proactively address issues.
  • Create and facilitate customer advisory boards, user groups, and feedback sessions to inform product roadmap.

What We're Looking For

  • 3-5 years in a Customer Success, Account Management, or Customer Engagement role, ideally in DaaS, AI, or B2B SaaS.
  • Strong technical fluency to discuss complex AI/ML concepts like model training, evaluation, and data quality with technical stakeholders.
  • Proven ability to drive account growth and expansion measured through net dollar retention, usage growth, or contract renewals.
  • Exceptional relationship-building skills able to earn credibility and trust with senior-level decision-makers and technical leaders.
  • Experience in fast paced, highly technical environments and comfort in ambiguity.
  • Familiarity with customer success tooling (CRM/CS, net health scoring, usage analytics, etc.).
  • A bias toward data-driven decision-making and continuous optimization.

Compensation Structure

$140-160k base + bonus + equity

Skills

AI/MLCustomer Success ToolingCRMNet Health ScoringUsage AnalyticsAccount GrowthNet Dollar RetentionData-Driven Decision-Making

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