Customer Success Manager, DFR Majors

How you’ll make an impact

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• Develop healthy customer relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• Create customer loyalty through proactive support and account management
• Advocate for Enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support
• Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business

What makes you a good fit

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion

Requirements

• A strong desire to learn, innovate, and adapt to a growing and changing environment
• Willingness to travel approximately 40%
• Ability to obtain a Part 107 certificate

Compensation

• The annual base salary range for this position is $120,000 - $160,000.
• Equity in the form of stock options.
• Comprehensive benefits including health insurance, paid vacation, sick leave, holiday pay, and 401K savings plan.
• Relocation assistance may be provided for eligible roles.