Customer Success Manager
Customer Success Manager owning clinician onboarding, training, engagement, and operational workflows for an AI home health platform. Requires 3-8 years customer-facing/ops experience, fast learning of clinical processes, strong communication, detail orientation, and data comfort in a fast-paced startup.
About the job
Key Responsibilities
- Serve as direct point of contact for clinicians, supporting onboarding, training, and ongoing engagement.
- Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination.
- Track clinician usage and engagement data, flag trends or issues, and surface insights.
- Help create and maintain training guides, resources, and documentation.
- Quickly develop understanding of home health documentation workflows.
- Identify pain points, troubleshoot, and coordinate resolutions across teams.
- Capture clinician feedback to inform product improvements.
Requirements
- 3-8 years in customer-facing, operations, or success role (healthcare exposure a plus).
- Fast learner who thrives diving into unfamiliar domains like healthcare.
- Detail-oriented with strong operational precision and record-keeping.
- Strong communicator: clear, empathetic, warm, and energetic.
- Operationally minded: enjoys organizing, tracking, executing, and building systems.
- Comfortable navigating dashboards, tracking metrics, and using data.
- Startup-ready: comfortable with ambiguity, motivated by mission, energized by ownership.
Benefits
- Platinum health, dental, and vision insurance.
- Flexible PTO.
- Unmatched career growth as an early GTM hire.
- Opportunity to make tangible difference in clinicians' and patients' lives.
- Work on mission-driven AI product backed by top investors.
Skills
Customer Success, Onboarding, Clinician Training, Operational Workflows, Data Analysis, Feedback Collection, Healthcare Workflows, Dashboard Navigation, Metrics Tracking
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