Customer Success Manager

Key Responsibilities

• Serve as direct point of contact for clinicians, supporting onboarding, training, and ongoing engagement.
• Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination.
• Track clinician usage and engagement data, flag trends or issues, and surface insights.
• Help create and maintain training guides, resources, and documentation.
• Quickly develop understanding of home health documentation workflows.
• Identify pain points, troubleshoot, and coordinate resolutions across teams.
• Capture clinician feedback to inform product improvements.

Requirements

• 3-8 years in customer-facing, operations, or success role (healthcare exposure a plus).
• Fast learner who thrives diving into unfamiliar domains like healthcare.
• Detail-oriented with strong operational precision and record-keeping.
• Strong communicator: clear, empathetic, warm, and energetic.
• Operationally minded: enjoys organizing, tracking, executing, and building systems.
• Comfortable navigating dashboards, tracking metrics, and using data.
• Startup-ready: comfortable with ambiguity, motivated by mission, energized by ownership.

Benefits

• Platinum health, dental, and vision insurance.
• Flexible PTO.
• Unmatched career growth as an early GTM hire.
• Opportunity to make tangible difference in clinicians' and patients' lives.
• Work on mission-driven AI product backed by top investors.