Customer Success Manager, Commercial

How you’ll make an impact:

• Build scalable processes for customer on-boarding and post-sales success
• Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
• Develop healthy customer relationships through proactive support and cadence based follow-ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements
• Create customer loyalty through account management
• Advocate for enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through helping customers realize their desired outcomes.
• Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

What makes you a good fit

• Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules.
• Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises.
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers and sales to drive expansion, identifying the vertical specific pain points and account risks that could impact expansion.
• A strong desire to learn, innovate, and adapt to a growing and changing environment.
• Willingness to travel approximately 40%.
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Compensation:

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.