Skip to content
SkydioSkydioUnited States

Customer Success Manager, DFR Mid-Market - Northeast

Lead implementation, adoption, retention and expansion for ~50 mid-market SLED customers using Skydio's autonomous drone solutions, working remotely with 20%+ travel.

120k – 160k
RemoteCustomer Success

About the role

Responsibilities

  • Build scalable processes for customer on-boarding and post sales success
  • Track and manage all implementation projects with mid-market enterprise customers for successful delivery of technology and services
  • Develop healthy customer relationships through proactive support and cadence based follow ups
  • Quantify product feedback and brief executives to drive software and hardware engineering to better fit customer needs
  • Advocate for mid-market customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure customers are getting value from Skydio technology
  • Manage ~50 accounts driving adoption to ensure expansions and renewals of book of business
  • Work directly with customers through proactive, metrics based engagement
  • Work closely with customers to ensure renewals, identifying accounts at risk not to renew
  • Work closely with customers and sales to ensure expansion, identifying vertical specific pain points

Requirements

  • Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
  • Ability to travel 20+% of the time
  • Ability to obtain Part 107 certificate
  • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
  • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
  • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
  • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
  • Experience with commercial Unmanned Aircraft Systems and related software development/deployment

Compensation & Benefits

  • Annual base salary range: $120,000 - $160,000
  • Equity in the form of stock options
  • Comprehensive benefits packages including group health insurance plans
  • Paid vacation time, sick leave, holiday pay
  • 401K savings plan
  • Relocation assistance may be provided for eligible roles

Skills

Customer SuccessImplementation ManagementProject ManagementSled/Public SafetyEnterprise Account ManagementQuarterly Business ReviewsTechnical TroubleshootingRemote Customer EngagementUnmanned Aircraft SystemsPart 107

Similar roles

Customer Success jobs
Findigs

Customer Success Manager

FindigsNew York, NY

Own post-sale relationships for a portfolio of accounts at Findigs. Drive platform adoption, manage NRR/expansion, lead QBRs, monitor account health with AI tools, and serve as the voice of the customer to Product and Engineering teams. Requires 3+ years customer-facing SaaS experience, strong communication, technical aptitude, and AI proficiency.

120k – 150k
Hybrid3+ YOECustomer Success
CodeSignal

Customer Success Manager, EDU

CodeSignalUnited States

Customer Success Manager focused on higher education institutions. Manage university customer portfolio through implementation, training, adoption, renewals and expansion while acting as a trusted advisor to academic leaders.

120k – 160k
Remote5+ YOECustomer Success
Roger Healthcare

Customer Success Manager

Roger HealthcareSan Francisco, CA

Customer Success Manager owning clinician onboarding, training, engagement, and operational workflows for an AI home health platform. Requires 3-8 years customer-facing/ops experience, fast learning of clinical processes, strong communication, detail orientation, and data comfort in a fast-paced startup.

120k – 170k
On-site3+ YOECustomer Success
Clarium

Strategic Customer Success Manager

ClariumUnited States

The Strategic Customer Success Manager will drive net revenue retention for enterprise healthcare clients, building trusted partnerships and ensuring maximum value from Clarium's AI-powered platform. This role involves strategic advising, hands-on client engagement, and cross-functional collaboration to achieve customer success and growth.

120k – 150k
Remote5+ YOECustomer Success
Skydio

Customer Success Manager, Commercial

SkydioUnited States

The Customer Success Manager will drive implementation, usage, retention, and expansion for commercial industrial market customers. This role involves building scalable processes, defining technology solutions, managing projects, and advocating for enterprise customers.

120k – 160k
RemoteCustomer Success