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ArmisArmisDallas, TX

Technical Customer Success Manager

Technical Customer Success Manager responsible for driving adoption, implementation, and value realization of Armis cyber exposure management platform for platinum customers. Requires 5+ years in technical customer-facing roles and cybersecurity, with hands-on platform configuration and strong cross-functional coordination skills.

120k – 159k/yr
On-site5+ YOECustomer Success

About the role

What you'll do

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  • Stay current on third-party integrations and how they interact with Armis within customer environments.
  • Serve as a subject matter expert in your area of technical proficiency.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

What we expect

  • Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
  • 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
  • Strong communication and presentation skills across technical and executive audiences.
  • 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Preferred

  • Cyber Security experience is Required
  • Experience in Network Engineering, Network Architecture, support, or design.
  • Experience using AI Tools and Product AI
  • Knowledge of healthcare/ICT devices, manufacturers, or applications.
  • Experience securing IT, IoT, or healthcare systems.
  • Ability to travel up to 20% per quarter, as business needs dictate

Salary range guidance for this position is: $120,000 - 159,000 (base pay; does not include bonuses, commissions, stocks, or benefits).

Skills

cyber securitycisspsecurity+cehnetwork protocolsot/icsiotnetwork engineeringAI ToolsCustomer Success
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