Technical Account Managers serve as post-sales technical experts and strategic partners for enterprise customers. They map business processes to the Risk Cloud platform, drive adoption, identify expansion opportunities, and act as trusted GRC advisors while independently handling configurations and AI optimization.
Response Engineer in Cloudflare's Managed Defense Center (CMDC) monitors security alerts, analyzes and mitigates real-time DDoS and application-layer attacks for enterprise customers using tools like WAF, Magic Transit, and runbooks. Requires 2-5 years SOC/network ops experience, networking/protocol knowledge, CLI proficiency, and customer-facing skills.
Technical Account Manager owning post-sales support for Cloudflare's top Enterprise customers. Primary technical contact managing escalations, delivering Quarterly Support Reviews, ensuring high satisfaction, and advocating for customer needs. Requires 8+ years customer-facing technical account management experience and strong networking/security knowledge.
Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.
Lead and develop a team of Technical Support Engineers at Drata, managing day-to-day operations, escalations, and cross-functional partnerships with Engineering and Product. Requires 5+ years technical support experience (2+ years managing teams), knowledge of APIs, cloud platforms, and compliance tools.
Build and scale customer community, advocacy, and engagement programs at Harvey AI. Design customer-facing initiatives, build relationships with power users and executives, coordinate research and events, and create scalable operational playbooks. Requires 5-8+ years in customer marketing, community, or program management at high-growth SaaS/AI companies.
Lead scaled customer success programs for Ramp's micro-SMB customers by owning self-service onboarding, activation, and education at scale. Manage and develop a team of 6-8 CSMs while partnering cross-functionally with Product, Growth, and Data to optimize processes, automation, and metrics for retention and expansion.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
Frontline customer support role owning issues from intake to root-cause resolution. Investigate technical problems, improve AI support tools and documentation, surface product insights, and scale support operations for a real estate SaaS platform.
Provide phone, chat, and email support to NinjaTrader clients in English and Spanish. Assist with account setup, technical troubleshooting, and trading education while managing data in Salesforce and collaborating with internal teams.
Senior Client Success Field Partner responsible for on-site hardware installation, configuration, client training, troubleshooting, and relationship management for SpotOn's restaurant technology solutions. Requires 2+ years restaurant management experience, strong technical and interpersonal skills, and frequent travel.
Lead booking operations support for a travel tech platform, serving as escalation point for complex advisor inquiries while managing a global contractor team, driving process improvements, and partnering cross-functionally to reduce support volume. Requires 3-5+ years support/ops experience with leadership background.
Support Specialist providing prompt, empathetic help to travel advisors across booking, account, finance, and experience queues. Requires 1-2 years customer support experience, strong metrics performance, and comfort with technical tools; NYC-based.
Support Specialist responsible for handling high-volume customer inquiries via phone, email, and chat; troubleshooting issues, documenting interactions, and collaborating with internal teams to ensure customer satisfaction at Order.co.
Own and architect Console's enterprise customer enablement function from the ground up, building onboarding, training, documentation, and scalable learning experiences for AI agent adoption at customers like Databricks and Figma. Requires 6+ years building enablement programs in B2B SaaS, strong instructional design skills, and high agency to translate complex AI capabilities into clear resources.
Resolve customer issues for Neighbor's hyperlocal storage marketplace via phone, email, and chat. Optimize listings, assist renters and hosts, develop support processes and materials, and deliver exceptional customer experiences in a fast-paced environment.
Serve as senior relationship owner for 2-5 large enterprise health system accounts in value-based care (ACO REACH, MSSP). Drive platform adoption, performance outcomes, renewals, and NPS while collaborating cross-functionally; may manage 1-2 CSMs. Requires 8+ years in CS/relationship management with VBC and health system expertise.
Own post-sale success for 10 medium/enterprise provider accounts in value-based care. Drive adoption, re-engineer clinical workflows, lead executive business reviews, analyze performance data, and secure renewals/expansion.
Customer Success Manager responsible for managing a portfolio of 20 mid-market and enterprise accounts at Nooks.ai. Own the full customer lifecycle including onboarding, renewals, upsells, and driving adoption/value using sales tech tools and data analytics. 5+ years B2B SaaS CSM experience required.
Customer Success Manager responsible for managing ~45 commercial accounts at Nooks.ai. Focuses on onboarding, driving adoption and value, proactive health monitoring, upsells, renewals, and providing product feedback using a scaled approach. Requires 2+ years B2B SaaS CSM experience with large portfolios and strong renewals track record.
Lead Suno's customer support organization end-to-end as an AI-first, data-driven function. Own SLAs, P&L, team of 6-8, operational processes, and cross-functional partnerships with Product, Trust & Safety, and Billing to deliver high-quality support at scale for a rapidly growing AI music platform.
Senior Client Experience Associate supporting advisors and clients with onboarding, account operations, and relationship management in a wealth management firm. Requires 6+ years client-facing financial services experience and a bachelor's degree.
IT Engineer providing frontline support, managing MDM and endpoint security, handling onboarding/offboarding, and maintaining collaboration tools in a hybrid environment.
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Own and manage AI-powered support tools including chatbots and automation. Requires 1-2 years support operations experience in financial services plus AI tool familiarity.
Provide technical product support by troubleshooting complex issues, coordinating with Engineering and Product teams, and using SQL and data analysis to improve support operations and user experience.
Lead end-to-end onboarding for high-volume e-commerce clients, guiding them from signed contract to fully compliant and live. Requires 2+ years in implementation/onboarding/customer success and strong project management skills.
Senior technical owner for Cribl's internal IT systems: identity, AWS infrastructure, ServiceNow, and automation. Requires 8+ years experience, deep AWS and ServiceNow expertise, strong scripting and IAM skills.
Tier 2 Support Engineer handling escalated technical tickets for a distributed SaaS networking product. Requires 4+ years SaaS support experience and strong networking fundamentals.
Build and scale Brigit's internal IT Operations function, overseeing IAM (Okta), security tooling, compliance audits (SOC, PCI), MSP management, and documentation while mentoring one IT Support Specialist.
Coordinates and manages technology equipment, inventory, and logistics workflows. Tracks asset lifecycles, conducts audits, handles shipping/receiving, and maintains accurate records using asset-tracking systems.
Build and optimize AI-powered chatbot and internal Copilot knowledge for customer support. Own workflows, content curation, performance tracking, and cross-functional alignment to improve resolution rates and customer experience.
Spanish-speaking Implementation Advisor responsible for onboarding customers, managing software implementations, integrations, and ensuring successful adoption of HighLevel. Requires 2+ years of customer success or implementation experience.
Support Rippling customers with travel product issues via phone, chat, and email. Resolve escalations, document processes, and collaborate with Product and Engineering on improvements. Requires 3+ years customer-facing experience and schedule flexibility.
Manage enterprise customer relationships to maximize platform adoption and NDR. Requires 7+ years in SaaS/analytics customer success or account management, strong analytical skills, and experience with SQL and cloud data platforms.
Provide technical assistance and support to end-users on hardware, software, and network issues. Requires 1+ years of IT support experience and strong communication skills.
Lead and scale a team of Customer Success Managers for Enterprise and Strategic accounts, driving retention, adoption, and expansion while coaching cohesive account team motions and partnering cross-functionally.
Manage a high-volume portfolio of medspa and aesthetics practice customers, driving retention, adoption, and expansion through scalable digital engagement, ChurnZero automation, and AI-assisted outreach.
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Leads enablement functions (Knowledge, Quality, Learning, Tooling) to scale Lyft's AI-native support operations. Sets vision, drives execution, and partners cross-functionally while managing 4-6 direct reports.
Leads enablement functions (Knowledge Management, Quality, Learning & Performance, Tooling) to scale AI-native customer support operations. Manages 4-6 direct reports and drives cross-functional strategy with Product, Engineering, and Operations.
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.
Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Lead end-to-end migrations of strategic Premier clients from Reed & Mackay to Navan, managing discovery, data migration, go-live, and adoption. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Lead end-to-end migrations of strategic enterprise clients from Reed & Mackay to Navan Premier, managing discovery, data migration, training, and go-live while serving as trusted advisor to senior stakeholders. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Entry-level IT support role providing application and desktop support for healthcare software in on-prem and hosted environments. Requires 1-2 years IT experience, SQL, Windows Server, and strong customer service skills.
Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.
Provide high-touch technical support and drive user adoption for an AI platform serving financial advisors. Requires 2-5 years client-facing experience and strong troubleshooting skills.
Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.
Own post-sales technical support for Cloudflare's largest Enterprise customers in South Korea. Act as primary technical contact, troubleshoot complex issues, conduct architectural reviews, and drive proactive optimization using deep networking and security expertise.
Technical Account Managers serve as post-sales technical experts and strategic partners for enterprise customers. They map business processes to the Risk Cloud platform, drive adoption, identify expansion opportunities, and act as trusted GRC advisors while independently handling configurations and AI optimization.
Response Engineer in Cloudflare's Managed Defense Center (CMDC) monitors security alerts, analyzes and mitigates real-time DDoS and application-layer attacks for enterprise customers using tools like WAF, Magic Transit, and runbooks. Requires 2-5 years SOC/network ops experience, networking/protocol knowledge, CLI proficiency, and customer-facing skills.
Technical Account Manager owning post-sales support for Cloudflare's top Enterprise customers. Primary technical contact managing escalations, delivering Quarterly Support Reviews, ensuring high satisfaction, and advocating for customer needs. Requires 8+ years customer-facing technical account management experience and strong networking/security knowledge.
Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.
Lead and develop a team of Technical Support Engineers at Drata, managing day-to-day operations, escalations, and cross-functional partnerships with Engineering and Product. Requires 5+ years technical support experience (2+ years managing teams), knowledge of APIs, cloud platforms, and compliance tools.
Build and scale customer community, advocacy, and engagement programs at Harvey AI. Design customer-facing initiatives, build relationships with power users and executives, coordinate research and events, and create scalable operational playbooks. Requires 5-8+ years in customer marketing, community, or program management at high-growth SaaS/AI companies.
Lead scaled customer success programs for Ramp's micro-SMB customers by owning self-service onboarding, activation, and education at scale. Manage and develop a team of 6-8 CSMs while partnering cross-functionally with Product, Growth, and Data to optimize processes, automation, and metrics for retention and expansion.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
Frontline customer support role owning issues from intake to root-cause resolution. Investigate technical problems, improve AI support tools and documentation, surface product insights, and scale support operations for a real estate SaaS platform.
Provide phone, chat, and email support to NinjaTrader clients in English and Spanish. Assist with account setup, technical troubleshooting, and trading education while managing data in Salesforce and collaborating with internal teams.
Senior Client Success Field Partner responsible for on-site hardware installation, configuration, client training, troubleshooting, and relationship management for SpotOn's restaurant technology solutions. Requires 2+ years restaurant management experience, strong technical and interpersonal skills, and frequent travel.
Lead booking operations support for a travel tech platform, serving as escalation point for complex advisor inquiries while managing a global contractor team, driving process improvements, and partnering cross-functionally to reduce support volume. Requires 3-5+ years support/ops experience with leadership background.
Support Specialist providing prompt, empathetic help to travel advisors across booking, account, finance, and experience queues. Requires 1-2 years customer support experience, strong metrics performance, and comfort with technical tools; NYC-based.
Support Specialist responsible for handling high-volume customer inquiries via phone, email, and chat; troubleshooting issues, documenting interactions, and collaborating with internal teams to ensure customer satisfaction at Order.co.
Own and architect Console's enterprise customer enablement function from the ground up, building onboarding, training, documentation, and scalable learning experiences for AI agent adoption at customers like Databricks and Figma. Requires 6+ years building enablement programs in B2B SaaS, strong instructional design skills, and high agency to translate complex AI capabilities into clear resources.
Resolve customer issues for Neighbor's hyperlocal storage marketplace via phone, email, and chat. Optimize listings, assist renters and hosts, develop support processes and materials, and deliver exceptional customer experiences in a fast-paced environment.
Serve as senior relationship owner for 2-5 large enterprise health system accounts in value-based care (ACO REACH, MSSP). Drive platform adoption, performance outcomes, renewals, and NPS while collaborating cross-functionally; may manage 1-2 CSMs. Requires 8+ years in CS/relationship management with VBC and health system expertise.
Own post-sale success for 10 medium/enterprise provider accounts in value-based care. Drive adoption, re-engineer clinical workflows, lead executive business reviews, analyze performance data, and secure renewals/expansion.
Customer Success Manager responsible for managing a portfolio of 20 mid-market and enterprise accounts at Nooks.ai. Own the full customer lifecycle including onboarding, renewals, upsells, and driving adoption/value using sales tech tools and data analytics. 5+ years B2B SaaS CSM experience required.
Customer Success Manager responsible for managing ~45 commercial accounts at Nooks.ai. Focuses on onboarding, driving adoption and value, proactive health monitoring, upsells, renewals, and providing product feedback using a scaled approach. Requires 2+ years B2B SaaS CSM experience with large portfolios and strong renewals track record.
Lead Suno's customer support organization end-to-end as an AI-first, data-driven function. Own SLAs, P&L, team of 6-8, operational processes, and cross-functional partnerships with Product, Trust & Safety, and Billing to deliver high-quality support at scale for a rapidly growing AI music platform.
Senior Client Experience Associate supporting advisors and clients with onboarding, account operations, and relationship management in a wealth management firm. Requires 6+ years client-facing financial services experience and a bachelor's degree.
IT Engineer providing frontline support, managing MDM and endpoint security, handling onboarding/offboarding, and maintaining collaboration tools in a hybrid environment.
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Own and manage AI-powered support tools including chatbots and automation. Requires 1-2 years support operations experience in financial services plus AI tool familiarity.
Provide technical product support by troubleshooting complex issues, coordinating with Engineering and Product teams, and using SQL and data analysis to improve support operations and user experience.
Lead end-to-end onboarding for high-volume e-commerce clients, guiding them from signed contract to fully compliant and live. Requires 2+ years in implementation/onboarding/customer success and strong project management skills.
Senior technical owner for Cribl's internal IT systems: identity, AWS infrastructure, ServiceNow, and automation. Requires 8+ years experience, deep AWS and ServiceNow expertise, strong scripting and IAM skills.
Tier 2 Support Engineer handling escalated technical tickets for a distributed SaaS networking product. Requires 4+ years SaaS support experience and strong networking fundamentals.
Build and scale Brigit's internal IT Operations function, overseeing IAM (Okta), security tooling, compliance audits (SOC, PCI), MSP management, and documentation while mentoring one IT Support Specialist.
Coordinates and manages technology equipment, inventory, and logistics workflows. Tracks asset lifecycles, conducts audits, handles shipping/receiving, and maintains accurate records using asset-tracking systems.
Build and optimize AI-powered chatbot and internal Copilot knowledge for customer support. Own workflows, content curation, performance tracking, and cross-functional alignment to improve resolution rates and customer experience.
Spanish-speaking Implementation Advisor responsible for onboarding customers, managing software implementations, integrations, and ensuring successful adoption of HighLevel. Requires 2+ years of customer success or implementation experience.
Support Rippling customers with travel product issues via phone, chat, and email. Resolve escalations, document processes, and collaborate with Product and Engineering on improvements. Requires 3+ years customer-facing experience and schedule flexibility.
Manage enterprise customer relationships to maximize platform adoption and NDR. Requires 7+ years in SaaS/analytics customer success or account management, strong analytical skills, and experience with SQL and cloud data platforms.
Provide technical assistance and support to end-users on hardware, software, and network issues. Requires 1+ years of IT support experience and strong communication skills.
Lead and scale a team of Customer Success Managers for Enterprise and Strategic accounts, driving retention, adoption, and expansion while coaching cohesive account team motions and partnering cross-functionally.
Manage a high-volume portfolio of medspa and aesthetics practice customers, driving retention, adoption, and expansion through scalable digital engagement, ChurnZero automation, and AI-assisted outreach.
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Leads enablement functions (Knowledge, Quality, Learning, Tooling) to scale Lyft's AI-native support operations. Sets vision, drives execution, and partners cross-functionally while managing 4-6 direct reports.
Leads enablement functions (Knowledge Management, Quality, Learning & Performance, Tooling) to scale AI-native customer support operations. Manages 4-6 direct reports and drives cross-functional strategy with Product, Engineering, and Operations.
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.
Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Lead end-to-end migrations of strategic Premier clients from Reed & Mackay to Navan, managing discovery, data migration, go-live, and adoption. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Lead end-to-end migrations of strategic enterprise clients from Reed & Mackay to Navan Premier, managing discovery, data migration, training, and go-live while serving as trusted advisor to senior stakeholders. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Entry-level IT support role providing application and desktop support for healthcare software in on-prem and hosted environments. Requires 1-2 years IT experience, SQL, Windows Server, and strong customer service skills.
Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.
Provide high-touch technical support and drive user adoption for an AI platform serving financial advisors. Requires 2-5 years client-facing experience and strong troubleshooting skills.
Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.
Own post-sales technical support for Cloudflare's largest Enterprise customers in South Korea. Act as primary technical contact, troubleshoot complex issues, conduct architectural reviews, and drive proactive optimization using deep networking and security expertise.