Build and scale Brigit's internal IT Operations function, overseeing IAM (Okta), security tooling, compliance audits (SOC, PCI), MSP management, and documentation while mentoring one IT Support Specialist.

Supports rehab therapy clients through onboarding, training, product adoption, support, and retention for a healthcare SaaS platform. Requires outpatient physical therapy experience, strong software skills, EMR familiarity, Excel proficiency, and excellent communication.

Supports brokerage customers through account opening, maintenance, documentation, and compliance processes. The role requires FINRA SIE, Series 7, and Series 63 licenses, strong customer communication, and careful attention to regulatory and operational detail.

Leads technical support operations by managing support engineers, architecting integrations and automation, and owning high-severity escalations and operational reliability. Requires 5+ years managing technical support teams, strong systems expertise, and hands-on experience shipping automation and AI workflows.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, driving performance, retention, and expansion while managing senior client relationships. The role requires 5+ years in customer success, account management, or performance marketing and strong fluency in advertising measurement and optimization.

Provides technical support, customer account management, and professional-services implementation for OPSWAT cybersecurity products serving Australian customers. The role requires strong Windows expertise, troubleshooting and communication skills, an NV1 clearance, and willingness to travel.

Own complex customer deployments from onboarding through expansion, coordinating customers with engineering and product teams. The role requires project or implementation experience, strong communication, and technical fluency with APIs, webhooks, and cloud tools.

Provides phone- and email-based technical customer support for the Everlaw platform, helping legal-sector clients use the product and resolve issues. Requires at least two years of customer service experience, strong communication, and comfort with technology; CRM and legal-tech experience are advantageous.

Maintains and enhances Workday while building people analytics, dashboards, and data governance practices. The role requires 5+ years in HRIS or People Analytics, advanced data analysis skills, and strong Workday reporting expertise.

Provides escalated technical support, investigates complex user issues, and partners with Engineering, Product, and Operations to drive lasting solutions. The role also improves support processes, documentation, automation, and performance metrics while expanding coverage for Eastern Time.

Works directly with customers to optimize API usage, deeply understanding their products and use cases while acting as an API power user to drive impact and scale.

Installs and supports restaurant point-of-sale hardware through virtual assessments, onsite deployments, troubleshooting, and staff training. Requires 2–3 years of restaurant or technical support experience, strong networking knowledge, bilingual English/Spanish proficiency, and significant travel availability.

Own the operational processes, reporting, planning, and systems improvements that enable Customer Success to scale. The role requires 4+ years in operations, strategy, consulting, or a similar analytical function, plus strong problem-solving and cross-functional influence skills.

The Senior Enterprise Engineer builds and operates internal identity, SaaS, endpoint, and employee-lifecycle platforms using infrastructure as code, automation, and operational best practices. The role requires senior-level engineering experience with IAM integrations, CI/CD, APIs, and cross-functional delivery.

Own and scale Harvey’s macOS, Windows, and mobile endpoint platform, including device lifecycle automation, security posture, and complex issue resolution. Requires 5+ years of endpoint or IT systems engineering experience and ownership of a 1,000+ device macOS MDM environment.

Supports a large portfolio of agency partners by diagnosing advertising performance, recommending optimizations, enabling platform adoption, and reducing churn risk. Requires at least three years of performance marketing, media buying, or adtech/martech customer-facing experience.

Leads Headway’s global customer experience operation across internal teams and outsourced partners, owning service quality, staffing, costs, systems, and AI transformation. Requires 10+ years in CX or service operations, 5+ years managing managers, and experience scaling support in a high-growth technology company.

Provides first-line IT support for employees while provisioning devices and accounts, administering cloud services, supporting security initiatives, and managing hardware inventory. Requires 2+ years of IT support experience and proficiency with macOS, Windows, networking, and cloud office tools.

Own and scale Replit’s support systems, including Zendesk administration, tooling, automations, integrations, and self-service support surfaces. The role requires 5+ years in support systems or technical operations and strong cross-functional collaboration with Engineering.

Own and scale Replit’s support systems, including Zendesk administration, automations, integrations, self-service surfaces, and support tooling. The role requires 5+ years in support systems or technical operations and strong cross-functional collaboration with Engineering.

Investigates and resolves high-impact financial institution integration issues by developing, deploying, and monitoring code while coordinating with external data partners. Requires 1.5+ years in a technical role, API or integration experience, strong debugging, SQL-based analysis, and clear communication.

Manages post-production discrepancies between clients, insurance carriers, and internal teams, troubleshooting EDI/API data issues and improving processes. Requires 2+ years in a customer-facing operations or support function, benefits administration expertise, and strong organizational and communication skills.

Provides global employee IT support with a focus on onsite service for the Madrid office, troubleshooting macOS and Windows systems, networks, hardware, and mobile devices. Requires 3–5 years of experience, Microsoft 365 and MDM expertise, strong English communication, and ITIL V4 certification.

Own complex advertiser support cases for ads policies, reviews, enforcement, and product behavior while turning frontline insights into scalable processes and tooling. The role requires 6+ years in support, operations, Trust & Safety, or related work, plus strong investigation, cross-functional communication, and automation skills.

Manage a book of Stripe enterprise customers to drive retention, growth, and satisfaction. Deliver business reviews, payments insights, and act as a trusted advisor while partnering with sales and technical teams.

Own and evolve BioRender’s internal IT platform, including macOS fleet management, identity governance, lifecycle automation, and Infrastructure as Code. The role requires several years of modern IT infrastructure experience, strong automation and coding skills, and a security-minded engineering approach.

Own a scaled customer success book while building one-to-many education, onboarding, lifecycle communications, and automation programs. The role requires 6–8+ years in customer success or post-sales, renewal ownership, strong retention results, and experience delivering scalable customer education.

Administers and secures Windows and Azure infrastructure, identity services, virtualization, backups, networking, and Microsoft 365. Requires a bachelor's degree or equivalent experience, 5+ years managing Windows environments, and strong Windows Server, Active Directory, Group Policy, PowerShell, and networking expertise.

Own client relationships, adoption, retention, and expansion for an LMS platform while advising customers on learning and development programs. The role requires 4–6 years of B2B SaaS experience, L&D program expertise, and strong consultative client skills.

Provides high-touch technical support and escalation management for strategic enterprise customers, resolving complex incidents and coordinating across internal teams. The role requires strong systems troubleshooting, senior-stakeholder communication, and sound judgment in urgent, sensitive situations.

Provides technical customer support for identity and access management products, managing cases, troubleshooting systems, communicating resolutions, and mentoring peers. Requires 3+ years of experience, security fundamentals, Linux, Active Directory, SQL, and ticketing-system knowledge.

Provides end-user IT support for Microsoft 365 applications, Windows and Mac hardware, software installations, and ticket resolution. Requires a bachelor’s degree, at least one year of related experience, and familiarity with ITSM tools and Azure AD.

Own relationships, onboarding, adoption, renewals, and expansion for 40–50 enterprise customers across EMEA. The role requires 5–7 years of Customer Success experience in SaaS, commercial account-management expertise, strong communication, and fluency in English.

Own customer relationships, retention, adoption, and issue resolution for Rippling’s Australian customers while advising global customers expanding into Australia. The role requires 3+ years in a customer-facing SaaS role, account management experience, and strong payroll or HR technology knowledge.

Leads a senior technical support engineering team responsible for complex escalations, incident management, customer workload reliability, and scalable automation. Requires 10+ years in technical engineering disciplines and 5+ years managing engineers or leading complex technical projects.

Manages corporate customer renewals, retention, and expansion opportunities while partnering with Customer Success and internal teams. The role requires at least two years of renewals or customer success experience, strong negotiation skills, and excellent customer-management abilities.

Supervises and supports an IT Services technician team while remaining hands-on with end-user support, hardware deployment, troubleshooting, ticket quality, and process improvement. Requires at least 3 years of corporate IT helpdesk or desktop support experience, with strong technical, organizational, and leadership skills.

Provides product and technical support for Blink customers and internal teams, troubleshooting issues, managing escalations, and improving self-service resources. The role requires clear communication, strong prioritization, general technical knowledge, and an empathetic customer-focused approach.

Own complex advertiser support cases involving ads policies, reviews, enforcement, and product behavior while turning frontline insights into scalable processes and safer ad experiences. The role requires 6+ years of relevant support or operations experience, strong investigation and communication skills, and comfort with AI-assisted automation.

The Senior Strategic Customer Success Manager manages strategic post-sale relationships, drives adoption and retention, and identifies expansion opportunities. The role requires 8+ years of customer success or account management experience, strong communication and analytical skills, and the ability to advise B2B technology customers.

The Product Specialist will provide customer and product support, investigate and reproduce bugs, create actionable reports, and coordinate resolutions with engineering and product. The role requires 2–4+ years of SaaS support or customer-facing operations experience and five-day-a-week presence in London.

Own support ticket triage, routing, data quality, and scalable workflows for Privy’s Developer Success team. The role requires 1–3 years of operational experience, strong process discipline, customer judgment, and familiarity with support and CRM systems.

Provides expert EOR and international employment-compliance guidance across the Americas, advising multinational customers on complex HR matters, market expansion, and risk mitigation. Requires 8+ years in customer-facing international HR, including substantial EOR experience.

Provides multi-channel technical support, troubleshooting, education, and relationship management for Datadog’s Premier Customers. The role requires SaaS support experience, basic programming and Linux knowledge, infrastructure and monitoring familiarity, weekend availability, and fluency in Japanese.

Manages strategic enterprise customer relationships in Indonesia, driving onboarding, adoption, renewals, advocacy, and account growth. Requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.

The Customer Success Manager will advise enterprise customers, drive adoption and measurable business value, manage renewal risk, and identify expansion opportunities. The role requires at least three years of customer success, account management, or consulting experience with strong executive communication and relationship-management skills.

Own strategic employer-client relationships, renewals, expansions, and value reporting for a virtual-care business. The role requires 6–8 years of customer success or client-facing account management experience, strong consultative selling and negotiation skills, and the ability to present data-driven outcomes to senior stakeholders.

Manage post-implementation relationships with radiology groups and hospital systems, driving adoption, value realization, renewals, retention, and expansion. The role requires 3+ years of healthcare customer success experience, strong communication and project management skills, and practical SaaS knowledge.

Investigates and resolves at-risk drug and occupational health screening cases through customer, clinic, and candidate outreach. The role requires at least two years of coordination or customer-facing experience, strong judgment around HIPAA-protected information, and the ability to identify systemic process issues.

Provides end-to-end IT support for employees, manages macOS-focused cloud IT systems and Okta identity infrastructure, and improves onboarding, office technology, automation, and security compliance. Requires 2–4 years of startup IT support experience.