Senior IT Administrator
Provides end-to-end IT support for employees, manages macOS-focused cloud IT systems and Okta identity infrastructure, and improves onboarding, office technology, automation, and security compliance. Requires 2–4 years of startup IT support experience.
About the job
Responsibilities
- Provide end-to-end first-line IT support to 300+ employees through Jira, Slack, and in-person interactions.
- Own issues from intake through resolution, investigate root causes, and deliver reliable solutions.
- Support the hire-to-retire lifecycle, including system setup, hardware provisioning, and live onboarding.
- Manage the Okta SSO environment, including security groups and SAML integrations.
- Help maintain office networks, conferencing systems, AV technology, and desk technologies in New York and San Francisco.
- Improve IT service delivery, usability, automation, reliability, and scalability.
- Partner with People Ops, Workplace, Engineering, Sales, Recruiting, and Security on IT systems and SOC 2 compliance.
- Triage competing priorities by severity and urgency and work toward service-level targets for satisfaction, ticket response, and closure rates.
Requirements
- 2–4 years of end-to-end IT support experience in a fast-growing startup environment.
- Predominantly macOS experience, with some Windows experience.
- Hands-on experience with SaaS IT systems, including Jamf, Google Workspace, Okta, and Intune.
- Advanced experience managing Okta SAML identity-provider environments, including Zero Trust, Device Trust, and certificate-based identity management.
- Experience with IT helpdesk systems; Jira Service Management preferred.
- Experience improving helpdesk usability and automation.
- Experience deploying and maintaining conference room systems, networking, and desk technologies.
- Strong analytical, creative problem-solving, prioritization, and root-cause analysis skills.
- Understanding of workplace AI risks and opportunities.
Nice to Have
- Apple Certified Support Professional certification or equivalent.
- Okta Certified Professional certification.
- Endpoint vulnerability detection and remediation experience, including EDR or CrowdStrike Falcon.
- Experience responding to evidence-collection requests for SOC 2 Type II or similar compliance frameworks.
Compensation and Benefits
- Base salary: $133,000–$165,000 annually.
- Meaningful equity.
- Medical, dental, and vision coverage for employees and dependents.
- Unlimited flexible paid time off.
- Paid parental and new-child bonding leave.
- Monthly self-care days.
- Fitness classes, meditation and mindfulness tools, virtual therapy, and family-planning assistance.
- Support for management training, conferences, workshops, and certifications.
- Hybrid employees within 50 miles of a Hover hub are expected to work from the local office at least three days per week.
Skills
macOS, Windows, Jamf, Google Workspace, Okta, Microsoft Intune, SAML, Zero Trust, Device Trust, Jira Service Management, Crowdstrike Falcon, SOC 2
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