Senior IT Operations Manager

What you’ll be doing

Day-to-Day IT Operations

• Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization
• Work with our MSP to provision hardware and manage user onboarding and offboarding
• Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access
• Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don’t exist
• Review and update our IT Risk assessment on a quarterly basis

Identity & Access Management

• Own Identity & Access Management (IAM) across Brigit
• Administer and continuously improve our Single Sign-On (SSO) environment with Okta, including SAML, SCIM, provisioning, deprovisioning, and role-based access control

Security Infrastructure & Operations

• Implement and maintain security configurations across software, hardware, and cloud infrastructure in line with audit standards
• Manage security tooling: firewalls, SIEM, and intrusion detection/prevention systems
• Evaluate new technologies that improve security, scalability, automation, and the employee experience
• Serve as Brigit's IT/security point of contact with our parent company (Upbound) and affiliated brands - coordinating incident communication, aligning on policies, and pushing back where needed

IT Audit Management & Support

• Serve as primary liaison for third-party IT audits (SOC I & II, PCI, penetration tests, SOX) in partnership with our compliance team
• Drive remediation planning for any audit findings

Incident Management

• Participate in and help improve Brigit's incident response process
• Define escalation paths, classification standards, and post-incident review practices

Documentation & Operational Excellence

• Own the creation, refinement, maintenance, and governance of all IT documentation, including system architecture docs, SOPs, operational runbooks, onboarding/offboarding documentation, knowledge base articles, and internal IT policies
• Develop and improve our Jira-based internal help desk, including process improvements and automation
• Establish documentation standards that improve consistency, knowledge sharing, audit readiness, and operational maturity
• Identify gaps in existing documentation and proactively build scalable processes where none currently exist

Collaboration & Training

• Partner with Engineering to strengthen authentication, access controls, and security best practices across the organization
• Conduct internal security training to promote security awareness across the company
• Build trusted relationships with vendors, external partners, and third-party auditors to continuously assess and improve Brigit's security posture and IT ecosystem
• Contribute to Brigit’s internal AI task force from an IT and security lens

What you have

• 6+ years of experience in IT, with 2+ years at a fast-growing tech company or startup environment required
• Hands-on experience with cloud infrastructure (ideally GCP)
• Experience managing an IDP Platform such as Okta
• Experience managing a managed service provider (MSP) such as Rippling
• Experience with Jira for help desk or project management is a plus
• Experience serving as the IT lead or primary liaison during SOC 1, SOC 2, PCI, penetration testing, or similar compliance audits
• Strong understanding of security frameworks such as NIST, ISO 27001, or similar
• Experience with implementing security tools and monitoring systems
• Excellent communication and leadership skills, with the ability to work cross-functionally
• Ability to balance long-term strategic initiatives with day-to-day operational needs
• Certifications such as CISSP, CISM, or equivalent are a plus

Compensation

• The anticipated annual base salary for this position is $135,000 - $155,000. This range does not include any other compensation components or other benefits for which an individual may be eligible.
• Medical, dental, and vision insurance
• Flexible PTO Policy
• 401k plan
• Paid Parental Leave
• Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace Care for covered virtual therapy sessions and unlimited on demand health support
• Monthly reimbursements to use against wifi and cell phone bills
• Annual reimbursement for Learning & Development