IT Engineer
Provides first-line IT support for employees while provisioning devices and accounts, administering cloud services, supporting security initiatives, and managing hardware inventory. Requires 2+ years of IT support experience and proficiency with macOS, Windows, networking, and cloud office tools.
About the job
Responsibilities
- Serve as the primary point of contact for first-level end-user support, troubleshooting and resolving hardware, software, and connectivity issues.
- Provision and configure new equipment and user accounts.
- Centrally manage operating systems, software, and services using computer management tools.
- Administer cloud services such as Google Workspace.
- Support Information Security initiatives and projects.
- Coordinate the rollout and adoption of new cloud-based tools and services.
- Manage hardware procurement, asset tracking, and inventory control.
- Provide prompt and thorough customer service to employees via email, Slack, phone, and Zoom.
Requirements
- 2+ years of relevant IT support experience.
- Solid experience with macOS 10.15 and newer and Windows 10 and above.
- Working knowledge of private networking concepts.
- Ability to troubleshoot and resolve software, hardware, and application issues.
- Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365.
- Excellent time management, organizational, and prioritization skills.
- Outstanding customer service and interpersonal communication skills.
Nice-to-haves
- Experience in the fintech industry.
- Experience supporting products or environments with elevated security requirements.
- Experience supporting distributed or remote teams.
Compensation and Benefits
- Annual compensation of $70,000–$80,000 USD.
- Meaningful equity package.
- Medical, dental, and vision coverage.
- Work-from-home stipend.
- Parental leave.
- Paid time off.
Skills
macOS, Windows, Google Workspace, Gmail, Office 365, Private Networking, Hardware Troubleshooting, Software Troubleshooting, Cloud Services, Slack, Zoom
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