Associate Systems Administrator
Provides enterprise end-user support, junior systems administration, endpoint management, identity administration, and IT asset lifecycle services. Requires 1–3 years of IT support experience and familiarity with Windows, macOS, identity platforms, networking, and endpoint management tools.
About the job
Responsibilities
- Deliver customer-focused, white-glove IT support to employees across multiple locations, including executive users, executive assistants, board-facing needs, and visiting leaders.
- Provide technical support for endpoint and user systems across Windows, macOS, and Linux.
- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripherals.
- Support conference room, collaboration, and meeting technology for executive meetings and high-visibility events.
- Administer user accounts, permissions, and access controls through Active Directory and Azure AD/Microsoft Entra ID.
- Support endpoint management and security controls.
- Perform IT asset lifecycle activities, including provisioning, deployment, inventory, maintenance, refresh coordination, and secure decommissioning.
- Maintain asset records and software licensing information using IT service management and asset management tools.
- Resolve service requests and technical incidents, escalating complex issues through established support paths.
- Create and maintain technical documentation, standard operating procedures, and knowledge base content.
- Collaborate with infrastructure, network, and security teams on enterprise IT operations and issue resolution.
- Participate in planned maintenance and occasional after-hours or on-call support.
Required Qualifications
- 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
- Experience supporting Windows and macOS; exposure to Linux is a plus.
- Basic experience with Active Directory, Microsoft Entra ID (Azure AD), or similar identity platforms.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
- Strong troubleshooting, organizational, and documentation skills.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to prioritize multiple requests in a fast-paced environment.
Preferred Qualifications
- Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Experience with Jira Service Management, ServiceNow, or similar ticketing systems.
- Familiarity with IT asset management platforms such as Snipe-IT.
- Basic scripting experience with PowerShell or Bash.
- Exposure to virtualization, Microsoft 365 administration, or cloud technologies.
- CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.
Skills
Windows, macOS, Linux, Active Directory, Microsoft Entra Id, TCP/IP, DNS, Dhcp, Vpn, Microsoft Intune, Jamf, PowerShell, Bash, Microsoft 365
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