IT Support Specialist
Provides hands-on internal IT support at Webflow’s San Francisco headquarters, resolving help desk issues, supporting macOS and office technology, managing audiovisual events, and onboarding employees. Requires 2–4 years of help desk experience and strong hardware, onboarding, and troubleshooting skills.
About the job
Responsibilities
- Resolve employee help desk tickets using AI-powered support tooling to triage, troubleshoot, and close issues.
- Document common issues, fixes, and processes to expand the internal knowledge base.
- Own audiovisual setup and support for all-hands meetings, company events, and conference rooms.
- Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology.
- Partner with Workplace Experience on new site builds, including equipment ordering, provisioning, and end-to-end office setup.
- Support IT onboarding for new-hire cohorts, including account setup and hardware provisioning.
- Maintain hardware and software inventory.
- Escalate complex issues to appropriate internal teams and follow through to resolution.
- Perform physical in-office work, including desk and equipment setup and helping establish new office spaces; lift up to 20 pounds.
Requirements
- 2–4 years of hands-on experience with help desk ticketing systems.
- Experience using AI-powered productivity or support tools.
- Familiarity with audiovisual setups for meetings, presentations, and larger events.
- Comfort troubleshooting macOS environments.
- Proficiency with new-hire onboarding, account setup, hardware provisioning, and day-one enablement.
- Ability to work full-time from the San Francisco headquarters, with potential travel to other offices and occasional work from home.
- Clear, patient communication and a service-oriented approach.
Benefits
- Equity in the company through RSUs.
- Medical, dental, and vision coverage for full-time employees and dependents.
- Paid parental leave and family-planning support.
- Flexible vacation, paid holidays, and a sabbatical program.
- Mental health resources, therapy, and coaching.
- 401(k) with a 100% employer match up to $6,000 per year in the United States.
- Monthly work and wellness stipends.
- Eligibility for the annual company bonus program.
Compensation
- San Francisco base salary: $100,000–$120,000 USD.
- Eligible for the company-wide bonus program.
Skills
Help Desk Ticketing, Ai Support Tools, macOS, Audiovisual Systems, Hardware Provisioning, Account Setup, Hardware Troubleshooting, Software Troubleshooting, Inventory Management
Similar jobs
IT Support jobs
Shield AI
United States
Provides enterprise end-user support, junior systems administration, endpoint management, identity administration, and IT asset lifecycle services. Requires 1–3 years of IT support experience and familiarity with Windows, macOS, identity platforms, networking, and endpoint management tools.
NinjaTrader
Chicago, IL
Administers and configures Salesforce, manages access and data quality, supports request resolution, and builds reports and automation. The role requires 1–3 years of Salesforce administration experience, strong attention to detail, and effective stakeholder communication.
Hometap
Boston, MA
Provides first-line IT support for employees while provisioning devices and accounts, administering cloud services, supporting security initiatives, and managing hardware inventory. Requires 2+ years of IT support experience and proficiency with macOS, Windows, networking, and cloud office tools.
Fluent
United States
Administers and supports NetSuite remotely, including configuration, integrations, access provisioning, user support, testing, and audit activities. Requires 1–3 years of NetSuite administration experience, strong problem-solving and customer service skills, and the ability to translate business needs into technical requirements.
Steno
United States
Provides Tier 1 IT support in a fully remote environment, troubleshooting user issues, deploying hardware and software, managing tickets, and escalating complex problems. Requires approximately one year of support experience, macOS and Windows proficiency, and strong communication skills.