Own and scale corporate IT operations in an Austin office, covering employee technology, identity, endpoints, SaaS, security, vendors, and support. The hands-on leader will improve systems, automation, processes, and onboarding while partnering with platform and security teams.

Leads strategic customer success for Yubico’s highest-value enterprise accounts, overseeing YubiKey deployments, adoption, renewals, expansion, and escalations. Requires 10+ years in customer success or IT, enterprise account leadership, executive communication, and familiarity with identity and authentication platforms.

Build and scale Assembled’s customer marketing program through customer stories, advocacy, references, campaigns, launches, and partner or creator marketing. The role requires 4–7 years of customer or product marketing experience, strong storytelling and program-building skills, and practical expertise developing AI workflows.

Manages client onboarding, adoption, enablement, threat communications, and identity-theft case resolution for a cybersecurity and privacy platform. Requires 2–3+ years in customer success or IT help desk work, strong communication skills, and comfort leading virtual client sessions.

Leads and coaches a call center agent team, manages performance and capacity, handles escalations, and supports members during peak demand. Requires 5+ years of call center experience, leadership experience, bilingual Spanish proficiency, and a high school diploma or equivalent.

Manages and grows a strategic portfolio of 20–40 customers, leading onboarding, business reviews, and cross-functional success initiatives. Requires at least two years of account management or customer success experience, ideally in B2B SaaS, plus experience with Salesforce, Gong, and Vitally.

Leads and develops a partner-facing Support team while personally resolving complex payroll, tax, and technical escalations. Requires 5+ years of client-facing experience, payroll or fintech knowledge, team leadership, operational metrics management, and strong investigative judgment.

Own and scale the company’s business systems ecosystem across ERP, finance, HR, spend, and travel platforms. The role requires 6+ years of hands-on systems administration, deep accounting workflow expertise, AI automation experience, and strong cross-functional delivery skills.

Own proactive customer engagement for small-business users, helping them adopt Hover through demos, outreach, troubleshooting, and workflow planning. The role also leads customer-experience projects, synthesizes feedback for product teams, and requires 4–8 years of customer-facing experience plus strong AI-tool, communication, and organizational skills.

Supports investor accounts and alternative investment operations through data management, KYC/AML onboarding, complex client requests, remediations, and cross-functional issue resolution. Requires 3+ years of financial services or middle-office experience and knowledge of alternative investments.

Provides real-time technical and clinical support to Italian-speaking dentists, reviewing digital dental designs, troubleshooting workflows, and coordinating with lab teams. Requires 3+ years as a dental technician, 2+ years with 3Shape CAD/CAM, and fluency in Italian and English.

Investigates complex Database Monitoring escalations, debugs Datadog Agent integrations, and partners with Engineering and Product to improve customer outcomes. The role requires strong troubleshooting, Python code-reading, database expertise, and the ability to mentor global support teams.

Provides technical support to customer developers by troubleshooting API integrations, diagnosing escalations, building internal automation, and improving documentation. Requires at least 2 years of technical support or engineering experience, API scripting, SQL, and strong customer communication skills.

Supports and delivers managed network services for business customers, troubleshooting SD-WAN, circuits, VoIP, VPNs, routers, and firewalls. Requires 3–5 years of networking experience, strong routing and firewall knowledge, and preferably CCNA or CCNP certification.

Advises customers and product teams on radiology patient follow-up workflows, configuration, training, and clinical navigation practices. Requires at least two years of hands-on radiology follow-up, navigation, or care coordination experience and familiarity with EHR workflows.

Provides internal IT operations and technical support across endpoints, SaaS applications, identity, security, cloud environments, and networking. Requires 3+ years of IT support or systems administration experience and hands-on expertise with Okta, Google Workspace, endpoint management, and ITSM.

Supports customers through email, issue troubleshooting, follow-up, and accurate recordkeeping while completing structured training. The apprenticeship is intended for current students or recent 2026 graduates who communicate well and enjoy solving problems in a collaborative in-office environment.

Own adoption, value realization, renewals, and expansion outcomes for named mid-market accounts in Japan. The role combines customer discovery, workflow and solution design, executive stakeholder management, and commercial account strategy, requiring 5+ years in B2B software and native-level Japanese with business-level English.

Provides hands-on technical guidance, product adoption support, and strategic recommendations to enterprise cloud customers using Datadog. Requires IT Operations experience, cloud platform expertise, scripting and CI/CD knowledge, and cross-functional customer engagement.

Manage a portfolio of B2B SaaS customers as a strategic advisor, driving adoption, renewals, expansion, and long-term value. The role requires customer success experience, strong relationship-building and communication skills, commercial confidence, and technical fluency.

Leads and scales a hands-on corporate IT function covering support, endpoints, identity, enterprise applications, office technology, and compliance controls. Requires corporate IT leadership experience, strong customer-service execution, and the ability to manage people and projects while remaining technically engaged.

Supports U.S. government and public-sector customers by troubleshooting complex SaaS and platform issues, handling escalations, and improving support through automation and AI. Requires 8+ years of technical support or engineering experience, Python scripting ability, and eligibility for a Tier 4 Public Trust investigation.

Supports U.S. government and public-sector customers by troubleshooting complex SaaS and platform issues, resolving escalations, and translating compliance needs into actionable guidance. The role also builds automation and AI-powered workflows and requires 8+ years of technical support or engineering experience.

Provides technical, customer-facing support for AI agents, workflows, messaging, and platform integrations. The role requires 3+ years of relevant experience, strong troubleshooting skills, log investigation, and effective collaboration with customers, Product, and Engineering.

Supports customers by diagnosing issues, managing escalations and product feedback, and coordinating with product, engineering, and account management teams. The role requires strong communication, investigative problem-solving, and experience delivering support across multiple channels.

Leads customer research, adoption programs, and customer-centric storytelling to drive product adoption, retention, and expansion. Requires SaaS customer or product marketing experience, strong research and synthesis skills, and effective cross-functional influence.

Provides global Tier 1 and Tier 2 IT support, device lifecycle management, onboarding and offboarding, identity administration, and IT process improvement. Requires 5+ years of IT experience and advanced expertise across endpoint, identity, security, and access technologies.

Leads the Client Success organization, owning retention and expansion outcomes while building scalable coverage, health-scoring, renewal, and forecasting systems. Requires 8+ years in Client Success or account management, including 3+ years managing managers.

Senior technical partner for Enterprise customers, designing reliable automations, integrations, and AI-assisted workflows while driving adoption, retention, and expansion. Requires 7+ years in a customer-facing technical role and hands-on experience with APIs, automation platforms, and production reliability.

Own high-tier customer and executive escalations for Shippo’s SaaS products, driving resolution, identifying churn risk, and mentoring support specialists. Requires 4+ years of tech support experience, strong writing and de-escalation skills, and at least 2 years handling escalations.

The Sr. IT Systems Engineer leads IT engineering projects, governs cloud and enterprise systems, and drives internal AI automation. The role requires 8+ years of IT experience, systems engineering expertise, and proficiency across cloud, endpoint, SaaS, IAM, and automation technologies.

Own strategic relationships with enterprise B2B SaaS merchants, driving retention, renewals, expansion, product adoption, and measurable business outcomes. The role requires 3+ years of enterprise customer success or account management experience, strong commercial and data skills, and cross-functional leadership.

Supports Headway providers and patients through email, chat, and phone by resolving operational and technical issues, handling sensitive conversations, and identifying improvements. The role requires excellent communication, empathy, sound judgment, problem-solving ability, and weekend availability.

Provides Tier 2 support and administration for Windows and macOS fleets, SaaS platforms, identity workflows, and endpoint security. The role also leads technical deployments, resolves incidents, supports compliance requirements, and requires at least three years of systems support or technical operations experience.

Leads strategic customer engagements focused on cloud security adoption, business value, and expansion. Requires 5+ years in customer-facing strategic work, strong stakeholder communication, and experience guiding complex cloud technology transformations.

Provides personalized, consultative, and technical support to enterprise clients using Yext’s product suite. The role combines troubleshooting, customer training, help-content creation, cross-functional collaboration, and performance against service and satisfaction targets.

Dirige le programme mondial d’assurance qualité d’AirCover, en supervisant les évaluations, l’automatisation, l’analyse des causes profondes et une équipe répartie dans plusieurs régions. Le poste exige au moins 10 ans d’expérience en qualité, soutien ou opérations et une expérience confirmée de gestion d’équipes.

Provides hands-on technical support for a SaaS identity and security platform, troubleshooting integrations, APIs, containers, and hybrid deployments while guiding customers and collaborating cross-functionally. Requires 3+ years in technical support, solutions engineering, or DevOps.

Leads the global AirCover quality program, overseeing QA operations, measurement frameworks, systemic issue analysis, automation, and partner performance. Requires 10+ years in quality, support, or operations, 5+ years managing quality teams, and experience in complex claims or financial-services environments.

Provides first-line, Tier 1 support for customers using payroll, HR, tax, and benefits software. The role suits an empathetic, fast-learning communicator with 0–2 years of customer-facing experience who can work Pacific Time hours.

Provides Tier 1 Salesforce and Lead-to-Order support, including troubleshooting, data maintenance, permissions, and ticket resolution. The role also assists with QA testing, requirements refinement, documentation, and production issue escalation.

Leads the global quality strategy for high-stakes Community Support functions including Safety, Premium Support, and CS Labs. Requires 12+ years of support, quality, operations, or Trust & Safety experience, expertise in quality methodologies and AI-assisted QA, and demonstrated leadership of distributed teams.

Own a portfolio of customers by driving adoption of AI agents, improving outcomes, reducing churn, and expanding accounts. The role requires analytical, customer-focused, autonomous, AI-native, and revenue-oriented account management.

Serves as a trusted post-sales technical advisor for strategic customers, driving Docker adoption, value realization, and long-term success. Requires 4+ years in a customer-facing technical role and expertise in Docker, Kubernetes, CI/CD, infrastructure as code, and cloud-native practices.

Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.

Own enterprise customer relationships through onboarding, adoption, renewals, and expansion for Rasa’s conversational AI platform. The role requires SaaS customer success experience, comfort with technical stakeholders, and the ability to demonstrate and configure the product.

Provides technical support to enterprise customers by troubleshooting Internet, networking, and web application issues across chat, email, and phone. Requires 3+ years of technical customer support experience and strong knowledge of Linux, DNS, HTTP, and scripting.

Own technical customer support, incident communications, integrations, and network troubleshooting for a payment-tokenization platform. The role requires 5+ years of technical support or related experience, strong API and networking expertise, autonomy, and Pacific Time availability.

Supports and grows a portfolio of payment-industry partners by guiding merchant onboarding, resolving underwriting and operational issues, and coordinating internal teams. Requires at least two years of relevant partner, account management, customer success, merchant services, or payments experience.

Provides high-touch, real-time support for complex luxury travel and lifestyle requests, coordinating bookings and external partners for discerning members. Requires 2–4 years of luxury travel, concierge, or lifestyle-management experience, strong global travel knowledge, discretion, and excellent written communication.