Product Support Engineer supporting commercial teams with complex healthcare data questions and interpretations while building the AI data context layer and evals with Engineering. Requires 4+ years in healthcare data products, customer-facing experience, technical writing, and SQL/Excel skills.
Technical owner of enterprise customer relationships at CommandLink, driving platform adoption through hands-on configuration, troubleshooting, scripting, and automation in network, security, and monitoring environments. Requires 3+ years MSP or corporate IT admin experience with deep infrastructure fluency.
Serve as the primary point of contact for clients with self-directed retirement accounts. Handle inquiries via chat, phone, and email; educate customers, solve problems, and collaborate across teams to drive satisfaction and retention. Requires 2+ years customer service experience.
Coordinate and track customer onboarding projects for a SaaS implementation team. Own requirements gathering, cross-team accountability, risk flagging, and status tracking while growing into direct customer ownership. Requires 2+ years in operations or project coordination with strong organization and communication skills.
Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.
Own post-sale success for mid-market and enterprise CPG customers at an AI platform for deductions management and revenue recovery. Manage complex onboardings, integrations, support escalations, monitor health, automate manual processes, and relay product feedback while driving adoption and renewals.
Own executive C-suite relationships and set long-term strategic direction for a portfolio of enterprise accounts at a marketing technology SaaS company. Manage a CSM, drive commercial growth through renewals/upsells, incorporate AI capabilities, and represent CS cross-functionally while contributing to team practices. Requires 10+ years enterprise client-facing SaaS experience with management background.
Lead the Customer Success team at Tabs, driving retention, expansion, and measurable ROI for AI-native revenue platform customers in finance and accounting. Build and manage the CS function while staying hands-on with key accounts, requiring 8+ years in post-sale roles and deep finance fluency.
Response Engineer on PhishGuard team monitoring email threat queues, investigating BEC/phishing attacks, performing threat hunts, providing customer notifications and onboarding, and feeding insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Onboarding Specialist helping small business owners successfully set up and launch their Topline Pro digital storefronts through live sessions, profile connections, troubleshooting, and follow-ups. Requires 1+ years customer-facing experience, strong communication, technical aptitude, and Spanish fluency as a plus.
Own a book of 12-18 accounts ($2-5M ARR) as the primary post-sales technical contact. Drive product adoption, complex deployments, retention, and expansion for Material Security's cybersecurity customers through technical expertise, relationship building, and proactive account management.
Senior customer support specialist managing complex inquiries, issue resolution, and stakeholder relationships for Checkr's Enterprise and Strategic accounts. Requires 3+ years customer-facing experience, strong analytical/problem-solving skills, and FCRA familiarity.
Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.
Lead and develop the End User Services/Helpdesk team in a hybrid, 100% SaaS environment. Oversee service desk operations, ITIL processes, KPIs/SLAs, vendor management, and cross-functional issue resolution to ensure seamless technical support and high employee productivity.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
Customer Success Manager for Invoca's Healthcare segment. Manage $3-5M portfolio of enterprise customers, drive adoption/expansion/retention of AI conversation intelligence platform using data, automation, and AI tools while ensuring HIPAA compliance.
Own IT operations for a robotics company, serving as the primary escalation point for internal infrastructure, PC fleet management, customer site support, and government enclave compliance. Requires 2-5 years Linux, networking, Ansible, and scripting experience; onsite in Carson, CA with travel.
Own day-to-day technical operations and SLA performance for Commure's physician-facing Ambient AI and clinical platform. Manage incidents, upgrades, client communications, and continuous improvement for high-visibility healthcare customers.
Lead and develop the New York IT Operations team at Figma, driving roadmap execution, performance management, metrics dashboards, process improvements, cross-functional partnerships, procurement, and IT projects in a hybrid environment. Requires 5+ years IT support and 3+ years people management experience with SaaS tools like Okta, Google Workspace, and JAMF.
Partner Engagement Specialist supporting TRANSCOM to drive Onebrief adoption at military headquarters. Responsibilities include onboarding, training, technical support during exercises, gathering feedback, and building relationships with planners and staff. Requires Top Secret/SCI clearance, extensive military HQ and planning experience, technical aptitude, and customer-facing skills.
Hybrid Technical Account Consultant role combining primary IT expertise (MDM, identity, devices) with secondary platform/reporting skills to drive adoption, provide white-glove consulting, and project manage for Rippling's largest customers.
Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.
Serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. Drive adoption, engagement, measurable outcomes, and long-term success while navigating public-sector complexities.
Lead and develop a team of Onboarding and Delivery Managers responsible for complex enterprise and strategic account implementations at ZoomInfo. Oversee high-value customer onboarding projects, drive process improvements, manage escalations, and collaborate cross-functionally with Sales, Product, and Customer Success to accelerate time-to-value and ensure customer success.
Senior Associate supporting plan sponsors and advisors with retirement plan administration, client inquiries, issue resolution, and cross-functional collaboration to deliver high-quality customer service. Requires strong problem-solving, organization, and proficiency with office tools.
Proactively retain at-risk customers through outbound outreach, consultative conversations, objection handling, and value reinforcement for HighLevel's SaaS platform. Requires 2+ years customer service or B2B sales experience in a remote, metrics-driven environment.
Lead and scale the Customer Success team for Enterprise and Mid-Market segments at a real estate fintech company. Own retention, expansion, and team development while building scalable processes, playbooks, and health scoring frameworks in a high-growth environment.
Hands-on technical lead for the IT Engineering team at ElevenLabs. Responsible for securing endpoints, networks, offices, and SaaS tools while driving automation, compliance (SOC 2/ISO 27001), mentoring, project planning, and hiring in a high-growth startup.
Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.
Own customer implementation, onboarding, technical support, and success for Adaptive's AI cybersecurity platform. Serve as first responder for issues, collaborate with Engineering on resolutions, relay product feedback, and shape CS processes in a fast-paced NYC-based startup.
Provide technical support and advocacy for CodeSignal users by troubleshooting issues, managing support tickets, conducting research, and collaborating cross-functionally to ensure excellent user experiences in a fast-paced remote environment. Requires 2+ years in support roles, proficiency in a programming language, strong communication, and problem-solving skills.
Response Engineer for PhishGuard on Cloudflare's Cloudforce One team. Monitor email threat queues, investigate BEC/phishing attacks, perform threat hunts, provide customer notifications and onboarding, and feed insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Lead strategy and execution for Brex's AI-powered customer experience platform. Own CX AI roadmap, internal agent-assist and QA automation tools, performance metrics, and cross-functional partnerships with Product and Engineering to scale automation while improving customer outcomes. Requires 4+ years CX/AI ops experience and 1+ years managing teams.
Premium Support Specialist providing high-touch technical support, incident management, and escalation handling for Harvey's largest enterprise customers in the legal and professional services space. Requires strong technical troubleshooting, stakeholder communication, and customer obsession in a fast-scaling AI platform environment.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.
Own a high-volume portfolio of mid-market customers at Sigma Computing, using data-driven signals, automation, and self-service resources to drive adoption of AI-powered analytics workflows, mitigate churn, and identify expansion opportunities. Requires 4+ years SaaS customer success experience managing large books of business.
Lead high-severity production incidents as commander, drive root cause analysis and reliability fixes across cloud systems, and deliver clear technical and customer communications. Requires 5+ years in SRE/incident ops, cloud and observability expertise, scripting skills, and strong writing ability.
IT Operations Engineer responsible for administration, automation, and maintenance of internal cloud infrastructure, identity services (Okta), endpoint management (Jamf), SaaS integrations, and zero-trust security (Zscaler). Requires 3+ years IT ops experience, Okta expertise, MDM knowledge, and scripting proficiency.
Provide technical support to developers and customers on Rippling's data platform, APIs, SQL, connectors, analytics, and applications. Troubleshoot integrations, offer guidance on optimal product use, and collaborate with Product/Engineering using strong SQL, BI, and scripting skills.
Customer Engineer responsible for owning technical customer support, investigating issues with backend systems/APIs, prototyping solutions with Python SDK, and collaborating with engineering/product teams to improve the AI data platform. Requires 2-4 years in technical support roles, strong Python/SQL skills, and customer empathy.
Lead the Voice of Customer (VoC) program by designing centralized feedback infrastructure, synthesizing insights from multiple sources, driving cross-functional governance, and ensuring customer feedback shapes product, policy, and strategy decisions. Requires 7+ years in customer insights/CX, strong cross-functional leadership without authority, and experience with survey tools, analytics platforms, and SQL.
Lead and coach a team of Customer Success Managers at Ashby to drive scalable adoption, retention, and value realization for a large customer portfolio. Requires SaaS leadership experience, operational rigor for building playbooks and systems, cross-functional partnership, and a data-driven, customer-first approach.
Lead and coach a team of Customer Success Managers serving Ashby's largest enterprise customers. Focus on upleveling performance, optimizing processes for adoption, driving cross-functional advocacy, and scaling high-quality outcomes in a rapidly growing B2B SaaS environment.
Technical Support Engineer focused on integrations for FloQast’s Accounting Transformation Platform. Troubleshoot complex integration issues (ERPs, SSO, banks, APIs), perform configuration and deep-dive debugging, and collaborate cross-functionally to unblock customers. Requires 2+ years technical support experience and strong troubleshooting skills.
Own post-sales retention and expansion for a portfolio of CPG brands using Confido's AI platform. Drive NRR through QBRs, strategic advising, issue resolution, and cross-functional product feedback while managing renewals and upsells.
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.
Provide first-line product support and troubleshooting for Benchling's AI-powered biotech R&D platform. Requires life sciences degree plus lab and customer-facing experience to help scientists adopt the product.
Own post-sales technical support and architectural governance for Cloudflare's largest Enterprise customers. Serve as primary technical contact, proactively identify risks using AI tools, conduct reviews, drive resolutions, and advocate for customer needs with 8+ years customer-facing technical experience.
Product Support Engineer supporting commercial teams with complex healthcare data questions and interpretations while building the AI data context layer and evals with Engineering. Requires 4+ years in healthcare data products, customer-facing experience, technical writing, and SQL/Excel skills.
Technical owner of enterprise customer relationships at CommandLink, driving platform adoption through hands-on configuration, troubleshooting, scripting, and automation in network, security, and monitoring environments. Requires 3+ years MSP or corporate IT admin experience with deep infrastructure fluency.
Serve as the primary point of contact for clients with self-directed retirement accounts. Handle inquiries via chat, phone, and email; educate customers, solve problems, and collaborate across teams to drive satisfaction and retention. Requires 2+ years customer service experience.
Coordinate and track customer onboarding projects for a SaaS implementation team. Own requirements gathering, cross-team accountability, risk flagging, and status tracking while growing into direct customer ownership. Requires 2+ years in operations or project coordination with strong organization and communication skills.
Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.
Own post-sale success for mid-market and enterprise CPG customers at an AI platform for deductions management and revenue recovery. Manage complex onboardings, integrations, support escalations, monitor health, automate manual processes, and relay product feedback while driving adoption and renewals.
Own executive C-suite relationships and set long-term strategic direction for a portfolio of enterprise accounts at a marketing technology SaaS company. Manage a CSM, drive commercial growth through renewals/upsells, incorporate AI capabilities, and represent CS cross-functionally while contributing to team practices. Requires 10+ years enterprise client-facing SaaS experience with management background.
Lead the Customer Success team at Tabs, driving retention, expansion, and measurable ROI for AI-native revenue platform customers in finance and accounting. Build and manage the CS function while staying hands-on with key accounts, requiring 8+ years in post-sale roles and deep finance fluency.
Response Engineer on PhishGuard team monitoring email threat queues, investigating BEC/phishing attacks, performing threat hunts, providing customer notifications and onboarding, and feeding insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Onboarding Specialist helping small business owners successfully set up and launch their Topline Pro digital storefronts through live sessions, profile connections, troubleshooting, and follow-ups. Requires 1+ years customer-facing experience, strong communication, technical aptitude, and Spanish fluency as a plus.
Own a book of 12-18 accounts ($2-5M ARR) as the primary post-sales technical contact. Drive product adoption, complex deployments, retention, and expansion for Material Security's cybersecurity customers through technical expertise, relationship building, and proactive account management.
Senior customer support specialist managing complex inquiries, issue resolution, and stakeholder relationships for Checkr's Enterprise and Strategic accounts. Requires 3+ years customer-facing experience, strong analytical/problem-solving skills, and FCRA familiarity.
Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.
Lead and develop the End User Services/Helpdesk team in a hybrid, 100% SaaS environment. Oversee service desk operations, ITIL processes, KPIs/SLAs, vendor management, and cross-functional issue resolution to ensure seamless technical support and high employee productivity.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
Customer Success Manager for Invoca's Healthcare segment. Manage $3-5M portfolio of enterprise customers, drive adoption/expansion/retention of AI conversation intelligence platform using data, automation, and AI tools while ensuring HIPAA compliance.
Own IT operations for a robotics company, serving as the primary escalation point for internal infrastructure, PC fleet management, customer site support, and government enclave compliance. Requires 2-5 years Linux, networking, Ansible, and scripting experience; onsite in Carson, CA with travel.
Own day-to-day technical operations and SLA performance for Commure's physician-facing Ambient AI and clinical platform. Manage incidents, upgrades, client communications, and continuous improvement for high-visibility healthcare customers.
Lead and develop the New York IT Operations team at Figma, driving roadmap execution, performance management, metrics dashboards, process improvements, cross-functional partnerships, procurement, and IT projects in a hybrid environment. Requires 5+ years IT support and 3+ years people management experience with SaaS tools like Okta, Google Workspace, and JAMF.
Partner Engagement Specialist supporting TRANSCOM to drive Onebrief adoption at military headquarters. Responsibilities include onboarding, training, technical support during exercises, gathering feedback, and building relationships with planners and staff. Requires Top Secret/SCI clearance, extensive military HQ and planning experience, technical aptitude, and customer-facing skills.
Hybrid Technical Account Consultant role combining primary IT expertise (MDM, identity, devices) with secondary platform/reporting skills to drive adoption, provide white-glove consulting, and project manage for Rippling's largest customers.
Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.
Serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. Drive adoption, engagement, measurable outcomes, and long-term success while navigating public-sector complexities.
Lead and develop a team of Onboarding and Delivery Managers responsible for complex enterprise and strategic account implementations at ZoomInfo. Oversee high-value customer onboarding projects, drive process improvements, manage escalations, and collaborate cross-functionally with Sales, Product, and Customer Success to accelerate time-to-value and ensure customer success.
Senior Associate supporting plan sponsors and advisors with retirement plan administration, client inquiries, issue resolution, and cross-functional collaboration to deliver high-quality customer service. Requires strong problem-solving, organization, and proficiency with office tools.
Proactively retain at-risk customers through outbound outreach, consultative conversations, objection handling, and value reinforcement for HighLevel's SaaS platform. Requires 2+ years customer service or B2B sales experience in a remote, metrics-driven environment.
Lead and scale the Customer Success team for Enterprise and Mid-Market segments at a real estate fintech company. Own retention, expansion, and team development while building scalable processes, playbooks, and health scoring frameworks in a high-growth environment.
Hands-on technical lead for the IT Engineering team at ElevenLabs. Responsible for securing endpoints, networks, offices, and SaaS tools while driving automation, compliance (SOC 2/ISO 27001), mentoring, project planning, and hiring in a high-growth startup.
Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.
Own customer implementation, onboarding, technical support, and success for Adaptive's AI cybersecurity platform. Serve as first responder for issues, collaborate with Engineering on resolutions, relay product feedback, and shape CS processes in a fast-paced NYC-based startup.
Provide technical support and advocacy for CodeSignal users by troubleshooting issues, managing support tickets, conducting research, and collaborating cross-functionally to ensure excellent user experiences in a fast-paced remote environment. Requires 2+ years in support roles, proficiency in a programming language, strong communication, and problem-solving skills.
Response Engineer for PhishGuard on Cloudflare's Cloudforce One team. Monitor email threat queues, investigate BEC/phishing attacks, perform threat hunts, provide customer notifications and onboarding, and feed insights to ML detection models. Requires 5+ years in cyber threat analysis with deep email protocol expertise.
Lead strategy and execution for Brex's AI-powered customer experience platform. Own CX AI roadmap, internal agent-assist and QA automation tools, performance metrics, and cross-functional partnerships with Product and Engineering to scale automation while improving customer outcomes. Requires 4+ years CX/AI ops experience and 1+ years managing teams.
Premium Support Specialist providing high-touch technical support, incident management, and escalation handling for Harvey's largest enterprise customers in the legal and professional services space. Requires strong technical troubleshooting, stakeholder communication, and customer obsession in a fast-scaling AI platform environment.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.
Own a high-volume portfolio of mid-market customers at Sigma Computing, using data-driven signals, automation, and self-service resources to drive adoption of AI-powered analytics workflows, mitigate churn, and identify expansion opportunities. Requires 4+ years SaaS customer success experience managing large books of business.
Lead high-severity production incidents as commander, drive root cause analysis and reliability fixes across cloud systems, and deliver clear technical and customer communications. Requires 5+ years in SRE/incident ops, cloud and observability expertise, scripting skills, and strong writing ability.
IT Operations Engineer responsible for administration, automation, and maintenance of internal cloud infrastructure, identity services (Okta), endpoint management (Jamf), SaaS integrations, and zero-trust security (Zscaler). Requires 3+ years IT ops experience, Okta expertise, MDM knowledge, and scripting proficiency.
Provide technical support to developers and customers on Rippling's data platform, APIs, SQL, connectors, analytics, and applications. Troubleshoot integrations, offer guidance on optimal product use, and collaborate with Product/Engineering using strong SQL, BI, and scripting skills.
Customer Engineer responsible for owning technical customer support, investigating issues with backend systems/APIs, prototyping solutions with Python SDK, and collaborating with engineering/product teams to improve the AI data platform. Requires 2-4 years in technical support roles, strong Python/SQL skills, and customer empathy.
Lead the Voice of Customer (VoC) program by designing centralized feedback infrastructure, synthesizing insights from multiple sources, driving cross-functional governance, and ensuring customer feedback shapes product, policy, and strategy decisions. Requires 7+ years in customer insights/CX, strong cross-functional leadership without authority, and experience with survey tools, analytics platforms, and SQL.
Lead and coach a team of Customer Success Managers at Ashby to drive scalable adoption, retention, and value realization for a large customer portfolio. Requires SaaS leadership experience, operational rigor for building playbooks and systems, cross-functional partnership, and a data-driven, customer-first approach.
Lead and coach a team of Customer Success Managers serving Ashby's largest enterprise customers. Focus on upleveling performance, optimizing processes for adoption, driving cross-functional advocacy, and scaling high-quality outcomes in a rapidly growing B2B SaaS environment.
Technical Support Engineer focused on integrations for FloQast’s Accounting Transformation Platform. Troubleshoot complex integration issues (ERPs, SSO, banks, APIs), perform configuration and deep-dive debugging, and collaborate cross-functionally to unblock customers. Requires 2+ years technical support experience and strong troubleshooting skills.
Own post-sales retention and expansion for a portfolio of CPG brands using Confido's AI platform. Drive NRR through QBRs, strategic advising, issue resolution, and cross-functional product feedback while managing renewals and upsells.
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.
Provide first-line product support and troubleshooting for Benchling's AI-powered biotech R&D platform. Requires life sciences degree plus lab and customer-facing experience to help scientists adopt the product.
Own post-sales technical support and architectural governance for Cloudflare's largest Enterprise customers. Serve as primary technical contact, proactively identify risks using AI tools, conduct reviews, drive resolutions, and advocate for customer needs with 8+ years customer-facing technical experience.