AI Tech Support
Provides technical, customer-facing support for AI agents, workflows, messaging, and platform integrations. The role requires 3+ years of relevant experience, strong troubleshooting skills, log investigation, and effective collaboration with customers, Product, and Engineering.
About the job
Responsibilities
- Resolve customer issues across product, workflow, and technical support queues.
- Troubleshoot using logs, internal tools, SQL, and debugging workflows.
- Investigate issues involving AI agents, call flows, messaging, booking workflows, and platform integrations.
- Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops.
- Communicate clearly with customers and internal teams throughout issue resolution.
- Define and improve support processes, documentation, and quality standards.
- Support SMB, mid-market, and enterprise customers while balancing speed, quality, and technical rigor.
Requirements
- 3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role.
- Strong troubleshooting skills and the ability to investigate ambiguous technical issues.
- Experience reading logs, investigating system behavior, and using ticketing or support tools such as Zendesk.
- Comfortable working directly with customers and managing communication through resolution.
- Interest in AI products and enthusiasm for fast-moving environments.
- Strong judgment, ownership, and ability to learn quickly.
- Education is not required; relevant experience and capability are prioritized.
Nice-to-haves
- Experience supporting SaaS products in a ticket-based environment.
- Experience with SQL, JavaScript, APIs, or light scripting.
- Experience with AI, communications, VoIP, or workflow automation products.
- Experience supporting mid-market or enterprise customers.
- Experience partnering with Product and Engineering on escalations and bug reporting.
Compensation and benefits
- Annual salary: $70,000–$100,000.
Skills
SQL, JavaScript, APIs, Zendesk, SaaS, Voip, Workflow Automation, AI Agents, Log Analysis, Debugging
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