Systems Support Specialist

Responsibilities

• Provide Tier 2 technical support for hardware, software, and cloud-based systems.
• Administer Windows and macOS fleets, including endpoint strategy, lifecycle management, MDM, automated provisioning, zero-touch deployment, patch management, security baselines, and application distribution.
• Lead enterprise technology deployments, internal tool ecosystem architecture, and comprehensive systems security audits.
• Manage cross-functional technical projects and user identity and access throughout onboarding, role changes, and offboarding.
• Maintain macOS and Windows infrastructure and mobile device management systems.
• Track, resolve, document, and perform root-cause analysis for incidents using a ticketing system.
• Participate in an after-hours and weekend on-call rotation.
• Create internal documentation, system configurations, and self-help guides.
• Ensure vendors adhere to HIPAA guidelines and industry best practices.

Requirements

• 3+ years of experience in systems support, technical operations, or a related technology role.
• Strong knowledge of macOS, Windows, SaaS administration, identity management, cloud productivity, and collaboration tools.
• Experience administering enterprise Windows fleet-management tools, including configuration, policy enforcement, deployment, and security baseline maintenance.
• Ability to troubleshoot hardware, software, and basic networking issues, including VPN, DNS, and Wi-Fi.
• Strong communication, documentation, organizational, collaboration, and prioritization skills.
• Ability to work effectively in a fast-paced environment with shifting priorities.

Nice to Have

• Experience with Okta, Kandji, Jamf, Google Workspace, Slack Enterprise Grid, Jira, and Confluence.
• Experience in a HIPAA-regulated or SOC 2-compliant environment.
• Basic scripting or automation experience with n8n, Zapier, or Python.

Compensation and Benefits

• Base salary: $61,200–$72,000 USD.
• Medical, pharmacy, dental, vision, life, AD&D, short-term disability, and long-term disability insurance.
• Flexible spending benefits, 401(k), paid time off, company holidays, wellness benefits, commuter benefits, paid parental leave, employee assistance program, and professional development opportunities.