IT Support Engineer
Provides onsite and remote IT support for a hybrid workforce, owning the New York City office experience while administering endpoints, identity, SaaS tools, conference-room technology, and security processes. The role requires 3–5 years of IT support experience across macOS and Windows.
About the job
Responsibilities
- Provide fast, friendly first-line IT support for in-office and distributed employees.
- Own the New York City office IT experience, including conference rooms, Zoom Rooms, displays, and A/V support for executive and all-hands meetings.
- Lead IT onboarding and new-hire orientation in partnership with People Operations.
- Manage helpdesk tickets and meet first-response and resolution targets.
- Maintain support documentation, device lifecycle processes, and asset management.
- Administer MDM and endpoint fleets across macOS and Windows.
- Support telephony, softphone systems, identity and access management, and light networking troubleshooting.
- Contribute to IT and security initiatives, including device compliance, access reviews, tooling rollouts, automation, and safe AI-tool adoption.
Requirements
- 3–5 years of IT support experience, ideally in a fast-paced startup environment.
- Experience supporting and administering macOS and Windows.
- Experience deploying, configuring, and maintaining endpoint fleets at scale.
- Familiarity with identity, access, endpoint security, and modern SaaS administration.
- Strong customer-facing communication and troubleshooting skills.
- Ability to support users in person and remotely while maintaining a calm, friendly approach.
- Collaborative, self-directed, growth-oriented working style.
Nice-to-haves
- Scripting and automation experience.
- Experience using AI tools to improve IT workflows.
Compensation and Benefits
- Base salary: $84,600–$94,000.
- Total compensation also includes equity, benefits, and other opportunities.
- Individual pay is determined based on qualifications, experience, skillset, and internal equity.
Skills
macOS, Windows, Google Workspace, Mosyle, Mobile Device Management, Cisco Meraki, 1Password, Zoom, Neat Av Hardware, Slack, Identity And Access Management, Endpoint Security, Networking, Scripting, Automation
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