IT Manager
Own and scale corporate IT operations in an Austin office, covering employee technology, identity, endpoints, SaaS, security, vendors, and support. The hands-on leader will improve systems, automation, processes, and onboarding while partnering with platform and security teams.
About the job
Responsibilities
- Own and continuously improve the internal IT environment.
- Support a predominantly macOS environment, including MDM, endpoint security, patching, and device lifecycle management.
- Administer Google Workspace, Microsoft 365, Slack, and other SaaS platforms.
- Manage IAM, SSO/MFA, onboarding and offboarding, and employee access.
- Build scalable IT processes, documentation, service standards, and automation.
- Troubleshoot employee technology, office WiFi, connectivity, conference rooms, and remote access.
- Manage hardware, software licensing, vendors, contracts, and IT spend.
- Partner with Platform Engineering and Security on infrastructure, networking, and security initiatives.
- Lead and develop IT support resources as the company grows.
- Build or scale an internal IT function and establish an operating model, service metrics, reporting, and an evolution roadmap.
Requirements
- 5+ years of progressive corporate IT or IT operations experience.
- Experience building or significantly improving IT operations in a startup, high-growth, or rapidly changing environment.
- Strong hands-on experience with macOS and Google Workspace administration.
- Experience with MDM platforms such as Jamf, Kandji, Rippling, Intune, or Workspace ONE.
- Strong knowledge of IAM, SSO, MFA, endpoint security, and SaaS administration.
- Working knowledge of WiFi, DNS, DHCP, and connectivity troubleshooting.
- Experience managing vendors, hardware, software licensing, and IT spend.
- Strong communication skills and comfort working as both a leader and hands-on problem solver.
Nice-to-Haves
- Apple Business Manager, Ubiquiti/UniFi, Tailscale, or ITSM platform experience.
- Experience supporting SOC 2, PCI, or similar compliance programs.
- Experience using scripting, APIs, automation, or AI to improve IT efficiency.
Compensation
- No compensation information provided.
Skills
macOS, Google Workspace, Microsoft 365, Slack, MDM, Jamf, Kandji, Intune, IAM, SSO, MFA, Endpoint Security, DNS, Dhcp, Apple Business Manager
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