Senior Customer Success Manager supporting AI-native customers with production inference workloads on Crusoe's cloud platform. Own strategic relationships, provide technical guidance on model deployment/Kubernetes/GPU optimization, monitor performance metrics, and advocate for customer needs to influence product roadmap.
Lead and scale the SMB Customer Success team at Nooks.ai. Hire, coach, and develop CSMs managing high-volume portfolios; own scaled playbooks, KPIs (GRR/NRR), data-driven retention/expansion, and player-coach quota while providing product feedback.
IT Engineer owning identity (Okta), endpoint (MDM), and AI-powered automation workflows at GlossGenius. Build scalable, compliant systems (SOC2/HIPAA) that accelerate productivity, with 3+ years IT/identity experience required.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Resolve complex billing issues for mental health patients by investigating concerns, coordinating with insurance providers and internal teams, and improving billing processes in a remote, queue-based support role. Requires 2+ years medical billing or revenue cycle experience and omnichannel support expertise.
Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.
Own end-to-end success for government accounts at an AI-powered SaaS company, driving adoption, retention, expansion, renewals, and strategic partnerships while acting as the voice of the customer internally. Requires 4+ years Customer Success experience in fast-growing SaaS, strong account management, communication, and stakeholder navigation skills.
Deploy and support AtomEngine simulation software in live military training environments. Configure, troubleshoot, and extend the platform on-site (50% travel) while embedded with customers, translating operational needs into engineering feedback. Requires 3+ years hands-on software engineering, active Secret clearance, and prior military experience.
Customer Success Manager responsible for driving retention, growth, and value realization for a portfolio of Checkr accounts. Manage projects, act as customer voice, collaborate on renewals, and use AI to improve efficiency. Requires 2-5 years client-facing experience and strong account management skills.
Provide end-user IT support and administration for a hardware engineering and R&D team. Manage SaaS applications, hardware/software assets, Okta, Google Workspace, MDM for mixed OS fleet, AV systems, and on-prem infrastructure in a fast-paced onsite environment.
Lead a Tier 2 Money Advanced Care team of 10-12 handling complex banking, disputes, and money movement escalations for Gusto customers. Requires deep expertise in financial services, payroll, coaching, and driving AI/automation-driven continuous improvement.
IT Engineer responsible for implementing, operating, and securing IT systems including SaaS platforms, endpoints, and networks with a strong security focus. Requires 5-10 years experience in IT/security engineering, hands-on expertise with tools like Okta, JAMF, and endpoint protection, plus a security-first mindset.
Lead and develop managers of a 24/7 customer support team for admin and worksite employees. Scale operations using AI/automation, data insights, and cross-functional partnerships while maintaining SLAs in a distributed environment. Requires 5+ years leading support teams and managing managers.
Lead and scale a 24/7 distributed customer support team of managers and advocates at Justworks. Requires 5+ years leading support teams in SaaS/fast-paced environments, experience managing managers, strong operational skills, and comfort with AI/automation tooling to drive performance, SLAs, and customer experience.
Manage relationships and drive adoption, retention, and growth for SMB customers at a risk intelligence SaaS platform. Requires 2+ years in customer success or account management, strong communication, and experience with CRM tools like Salesforce.
Customer Success Manager responsible for owning strategic mid-market relationships at AlertMedia. Drive adoption, retention, expansion through QBRs, consultative guidance, risk management, and cross-functional collaboration while managing data in Gainsight and Salesforce.
Lead success, retention, and expansion for AlertMedia's highest-value strategic accounts. Build executive relationships, drive renewals and growth, mitigate risks, and advocate for customer needs while managing a CS team.
IT Operations Engineer supporting infrastructure, SaaS applications, hardware/software lifecycle, and OT systems in a fast-paced hardware and R&D environment. Requires 5+ years experience, strong automation and troubleshooting skills, and onsite presence.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Manage and mentor a team of Technical Support Engineers providing customer support for Wiz's cloud security platform. Requires 5+ years cloud infrastructure experience (AWS/Azure/GCP), Kubernetes expertise, and using AI to build automation tools and scale support.
Support Engineer providing technical troubleshooting, integration support, and customer service for Ashby's recruiting platform. Requires strong technical background in APIs, scripting, and problem-solving, plus excellent communication skills for collaborating with engineering and customers.
Customer Reliability Engineer owns complex, high-severity customer incidents end-to-end with rapid response, root cause analysis, and on-call duties. Proactively builds monitoring, detection, diagnostic tooling, and AI agents in partnership with Product Engineering to improve reliability at scale for Cloudflare's critical infrastructure customers.
Own frontline customer support for Polymarket's prediction market platform, resolving tickets and live chats while using insights to improve AI tooling, processes, automation, and the product. Requires 1+ years customer-facing experience, data comfort, and collaboration with engineering teams.
Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.
Implementation Specialist managing end-to-end onboarding and conversions for 401(k) plans on the Gusto platform. Requires 4+ years experience, strong client-facing skills, and deep knowledge of SaaS/Finance/Retirement plans to guide sponsors through complex processes.
Guide luxury real estate clients through website onboarding and launch as primary point of contact. Manage high-volume projects, run client calls, translate vision to internal teams, and ensure timely delivery with exceptional service. 0-2 years experience in client operations or implementation required.
Serve as frontline technical support for clinicians using Ambience's AI-powered clinical documentation platform. Diagnose and resolve complex issues with the platform and EHR integrations, build knowledge resources, and escalate trends to product and engineering teams. 1+ years technical/customer support experience required; healthcare or SaaS background preferred.
Act as a strategic technical advisor to ClickUp customers, leading onboarding, driving AI and platform adoption, optimizing workflows, and ensuring long-term success, retention, and expansion through consultative relationship management.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.
Serve as Tier 2 escalation support for complex technical issues in a macOS/enterprise environment. Mentor Tier 1 staff, manage hardware lifecycle, administer Jamf Pro MDM and Google Workspace, lead IT projects, and participate in on-call rotation. Requires 3+ years progressive technical support experience.
Serve as the primary on-site IT contact for the New York City office, providing frontline hardware, AV, network, and access support while owning asset management, ticket resolution, and contributing to IT roadmap initiatives and process improvements.
Provide onsite IT desktop, hardware, software, network, and A/V support to NYC office users and global Navan employees. Requires 4+ years customer-facing IT support and SaaS admin experience, strong Mac/Windows troubleshooting skills with Jamf and Intune, plus on-call and executive support duties.
Technical Account Manager providing hands-on product adoption, technical guidance, and success support to Datadog's largest enterprise customers. Requires strong IT operations experience, cloud platform expertise, and scripting/containerization skills.
Partner Success Manager responsible for owning post-integration relationships with fintech and vertical SaaS partners. Drive adoption, growth, retention, issue resolution, and strategic expansion while acting as the trusted advisor and internal advocate using data-driven insights.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring team members and influencing product roadmap. Requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Support a large portfolio of agency partners with proactive and reactive customer success activities to drive platform adoption, reduce churn risk, and improve retention on MNTN's Connected TV advertising platform. Requires 3+ years in customer-facing roles, data-informed decision making, and familiarity with CRM and support tools.
Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Technical Support Specialist assisting construction tech customers with advanced issue diagnosis, log analysis, QuickBooks Online integration troubleshooting, and engineering escalations. Requires 2+ years SaaS support experience and strong debugging skills.
Managed Services Specialist configuring and maintaining Ontic's AI-powered security platform for enterprise clients. Deliver implementation, on-call support, user training, and proactive success management to drive adoption and retention. Requires 2+ years SaaS experience, configuration expertise, and strong communication skills.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.
Support patients and advocates as a Customer Experience Representative via phone, email, and chat. Troubleshoot issues, gather feedback for platform improvements, and ensure excellent healthcare navigation support during a 9 AM–6 PM PST shift.
Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.
Lead and scale a team of Customer Success Engineers in North America. Partner closely with Sales leadership to drive adoption, retention, expansion, and measurable outcomes for enterprise Postman customers by embedding the platform into critical API infrastructure and engineering workflows.
Technical Support Engineer Intern role providing hands-on experience troubleshooting customer issues, creating documentation, and testing releases at Cloudflare. Requires CS undergrad enrollment, Linux/command line proficiency, internet fundamentals knowledge, and 40hr/week availability for 12 weeks.
Senior Customer Reliability Engineer on a rapid-response and proactive team that owns complex high-severity customer incidents end-to-end, performs deep root-cause analysis across Cloudflare's full stack, and builds AI-native telemetry, detectors, and diagnostic tooling to prevent future issues. Requires 5+ years in SRE or escalation engineering with strong networking, observability, scripting, and customer-facing experience.
Lead Anyscale's Customer Engineering team to deliver technical support for production AI workloads on their Ray-based platform. Partner with Product and Engineering to drive improvements from customer feedback while scaling operational excellence, automation, and self-service.
Own the self-directed investor experience at USVC, serving as primary point of contact for retail investors from KYC through reinvestments. Manage support operations, build automations and self-serve content, maintain CRM accuracy, and escalate issues to Product, Compliance, and Marketing in a regulated fintech environment.
Senior Support Operations Manager serving as strategic advisor to Support Leadership. Own data insights, AI/automation strategy, planning/forecasting, performance infrastructure, and cross-functional initiatives to improve customer experience and team KPIs.
Senior Customer Success Manager supporting AI-native customers with production inference workloads on Crusoe's cloud platform. Own strategic relationships, provide technical guidance on model deployment/Kubernetes/GPU optimization, monitor performance metrics, and advocate for customer needs to influence product roadmap.
Lead and scale the SMB Customer Success team at Nooks.ai. Hire, coach, and develop CSMs managing high-volume portfolios; own scaled playbooks, KPIs (GRR/NRR), data-driven retention/expansion, and player-coach quota while providing product feedback.
IT Engineer owning identity (Okta), endpoint (MDM), and AI-powered automation workflows at GlossGenius. Build scalable, compliant systems (SOC2/HIPAA) that accelerate productivity, with 3+ years IT/identity experience required.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Resolve complex billing issues for mental health patients by investigating concerns, coordinating with insurance providers and internal teams, and improving billing processes in a remote, queue-based support role. Requires 2+ years medical billing or revenue cycle experience and omnichannel support expertise.
Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.
Own end-to-end success for government accounts at an AI-powered SaaS company, driving adoption, retention, expansion, renewals, and strategic partnerships while acting as the voice of the customer internally. Requires 4+ years Customer Success experience in fast-growing SaaS, strong account management, communication, and stakeholder navigation skills.
Deploy and support AtomEngine simulation software in live military training environments. Configure, troubleshoot, and extend the platform on-site (50% travel) while embedded with customers, translating operational needs into engineering feedback. Requires 3+ years hands-on software engineering, active Secret clearance, and prior military experience.
Customer Success Manager responsible for driving retention, growth, and value realization for a portfolio of Checkr accounts. Manage projects, act as customer voice, collaborate on renewals, and use AI to improve efficiency. Requires 2-5 years client-facing experience and strong account management skills.
Provide end-user IT support and administration for a hardware engineering and R&D team. Manage SaaS applications, hardware/software assets, Okta, Google Workspace, MDM for mixed OS fleet, AV systems, and on-prem infrastructure in a fast-paced onsite environment.
Lead a Tier 2 Money Advanced Care team of 10-12 handling complex banking, disputes, and money movement escalations for Gusto customers. Requires deep expertise in financial services, payroll, coaching, and driving AI/automation-driven continuous improvement.
IT Engineer responsible for implementing, operating, and securing IT systems including SaaS platforms, endpoints, and networks with a strong security focus. Requires 5-10 years experience in IT/security engineering, hands-on expertise with tools like Okta, JAMF, and endpoint protection, plus a security-first mindset.
Lead and develop managers of a 24/7 customer support team for admin and worksite employees. Scale operations using AI/automation, data insights, and cross-functional partnerships while maintaining SLAs in a distributed environment. Requires 5+ years leading support teams and managing managers.
Lead and scale a 24/7 distributed customer support team of managers and advocates at Justworks. Requires 5+ years leading support teams in SaaS/fast-paced environments, experience managing managers, strong operational skills, and comfort with AI/automation tooling to drive performance, SLAs, and customer experience.
Manage relationships and drive adoption, retention, and growth for SMB customers at a risk intelligence SaaS platform. Requires 2+ years in customer success or account management, strong communication, and experience with CRM tools like Salesforce.
Customer Success Manager responsible for owning strategic mid-market relationships at AlertMedia. Drive adoption, retention, expansion through QBRs, consultative guidance, risk management, and cross-functional collaboration while managing data in Gainsight and Salesforce.
Lead success, retention, and expansion for AlertMedia's highest-value strategic accounts. Build executive relationships, drive renewals and growth, mitigate risks, and advocate for customer needs while managing a CS team.
IT Operations Engineer supporting infrastructure, SaaS applications, hardware/software lifecycle, and OT systems in a fast-paced hardware and R&D environment. Requires 5+ years experience, strong automation and troubleshooting skills, and onsite presence.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Manage and mentor a team of Technical Support Engineers providing customer support for Wiz's cloud security platform. Requires 5+ years cloud infrastructure experience (AWS/Azure/GCP), Kubernetes expertise, and using AI to build automation tools and scale support.
Support Engineer providing technical troubleshooting, integration support, and customer service for Ashby's recruiting platform. Requires strong technical background in APIs, scripting, and problem-solving, plus excellent communication skills for collaborating with engineering and customers.
Customer Reliability Engineer owns complex, high-severity customer incidents end-to-end with rapid response, root cause analysis, and on-call duties. Proactively builds monitoring, detection, diagnostic tooling, and AI agents in partnership with Product Engineering to improve reliability at scale for Cloudflare's critical infrastructure customers.
Own frontline customer support for Polymarket's prediction market platform, resolving tickets and live chats while using insights to improve AI tooling, processes, automation, and the product. Requires 1+ years customer-facing experience, data comfort, and collaboration with engineering teams.
Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.
Implementation Specialist managing end-to-end onboarding and conversions for 401(k) plans on the Gusto platform. Requires 4+ years experience, strong client-facing skills, and deep knowledge of SaaS/Finance/Retirement plans to guide sponsors through complex processes.
Guide luxury real estate clients through website onboarding and launch as primary point of contact. Manage high-volume projects, run client calls, translate vision to internal teams, and ensure timely delivery with exceptional service. 0-2 years experience in client operations or implementation required.
Serve as frontline technical support for clinicians using Ambience's AI-powered clinical documentation platform. Diagnose and resolve complex issues with the platform and EHR integrations, build knowledge resources, and escalate trends to product and engineering teams. 1+ years technical/customer support experience required; healthcare or SaaS background preferred.
Act as a strategic technical advisor to ClickUp customers, leading onboarding, driving AI and platform adoption, optimizing workflows, and ensuring long-term success, retention, and expansion through consultative relationship management.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.
Serve as Tier 2 escalation support for complex technical issues in a macOS/enterprise environment. Mentor Tier 1 staff, manage hardware lifecycle, administer Jamf Pro MDM and Google Workspace, lead IT projects, and participate in on-call rotation. Requires 3+ years progressive technical support experience.
Serve as the primary on-site IT contact for the New York City office, providing frontline hardware, AV, network, and access support while owning asset management, ticket resolution, and contributing to IT roadmap initiatives and process improvements.
Provide onsite IT desktop, hardware, software, network, and A/V support to NYC office users and global Navan employees. Requires 4+ years customer-facing IT support and SaaS admin experience, strong Mac/Windows troubleshooting skills with Jamf and Intune, plus on-call and executive support duties.
Technical Account Manager providing hands-on product adoption, technical guidance, and success support to Datadog's largest enterprise customers. Requires strong IT operations experience, cloud platform expertise, and scripting/containerization skills.
Partner Success Manager responsible for owning post-integration relationships with fintech and vertical SaaS partners. Drive adoption, growth, retention, issue resolution, and strategic expansion while acting as the trusted advisor and internal advocate using data-driven insights.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring team members and influencing product roadmap. Requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Support a large portfolio of agency partners with proactive and reactive customer success activities to drive platform adoption, reduce churn risk, and improve retention on MNTN's Connected TV advertising platform. Requires 3+ years in customer-facing roles, data-informed decision making, and familiarity with CRM and support tools.
Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Technical Support Specialist assisting construction tech customers with advanced issue diagnosis, log analysis, QuickBooks Online integration troubleshooting, and engineering escalations. Requires 2+ years SaaS support experience and strong debugging skills.
Managed Services Specialist configuring and maintaining Ontic's AI-powered security platform for enterprise clients. Deliver implementation, on-call support, user training, and proactive success management to drive adoption and retention. Requires 2+ years SaaS experience, configuration expertise, and strong communication skills.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.
Support patients and advocates as a Customer Experience Representative via phone, email, and chat. Troubleshoot issues, gather feedback for platform improvements, and ensure excellent healthcare navigation support during a 9 AM–6 PM PST shift.
Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.
Lead and scale a team of Customer Success Engineers in North America. Partner closely with Sales leadership to drive adoption, retention, expansion, and measurable outcomes for enterprise Postman customers by embedding the platform into critical API infrastructure and engineering workflows.
Technical Support Engineer Intern role providing hands-on experience troubleshooting customer issues, creating documentation, and testing releases at Cloudflare. Requires CS undergrad enrollment, Linux/command line proficiency, internet fundamentals knowledge, and 40hr/week availability for 12 weeks.
Senior Customer Reliability Engineer on a rapid-response and proactive team that owns complex high-severity customer incidents end-to-end, performs deep root-cause analysis across Cloudflare's full stack, and builds AI-native telemetry, detectors, and diagnostic tooling to prevent future issues. Requires 5+ years in SRE or escalation engineering with strong networking, observability, scripting, and customer-facing experience.
Lead Anyscale's Customer Engineering team to deliver technical support for production AI workloads on their Ray-based platform. Partner with Product and Engineering to drive improvements from customer feedback while scaling operational excellence, automation, and self-service.
Own the self-directed investor experience at USVC, serving as primary point of contact for retail investors from KYC through reinvestments. Manage support operations, build automations and self-serve content, maintain CRM accuracy, and escalate issues to Product, Compliance, and Marketing in a regulated fintech environment.
Senior Support Operations Manager serving as strategic advisor to Support Leadership. Own data insights, AI/automation strategy, planning/forecasting, performance infrastructure, and cross-functional initiatives to improve customer experience and team KPIs.