Provides advanced technical support and architecture guidance to customers operating complex database and infrastructure environments. The role requires 5+ years of systems or operations experience, strong troubleshooting skills, and familiarity with cloud, Kubernetes, networking, storage, and scripting.

Leads strategic customer transformation programs in supply chain and manufacturing, owning executive relationships, value realization, adoption, and cross-functional delivery. Requires 10+ years of strategy consulting experience and strong transformation, change management, analytical, and leadership skills.

Provides in-home care for older adults, supports new client starts, and guides other caregivers across the Pittsburgh area. Requires at least four years of professional caregiving experience, reliable transportation, and availability for full-time hours.

Leads the technical strategy and hands-on transformation of enterprise device infrastructure toward GitOps, DevOps, and responsible AI-enabled operations. Requires 7+ years of endpoint-management experience, strong automation skills, and deep endpoint security expertise.

Own and scale Drata’s customer education function by building the Academy, launching an administrator certification, and integrating learning across Digital Customer Success. The role requires 5+ years in B2B SaaS education or instructional design, LMS expertise, certification experience, AI fluency, and strong data-driven program ownership.

Provides voice-based support to external users, troubleshoots issues, manages critical workflows, and improves operational processes. The role requires strong communication, analytical problem-solving, customer-call experience, and comfort working onsite in scheduled shifts.

Provides advanced technical support and troubleshooting for high-value customers, including configuration, integrations, workflow compilation, and code debugging. The role requires Python and Java programming, cloud knowledge, strong analytical skills, and participation in an on-call rotation.

Investigate and resolve complex customer and production issues across Windows endpoints, cloud services, APIs, and application data. The role requires strong technical troubleshooting, source-code navigation, scripting, SQL, and cross-functional collaboration with engineering and customer-facing teams.

Supports B2B SaaS healthcare clients through chat and email, improves support workflows and knowledge resources, and translates customer feedback into product improvements. Requires rehab-clinician experience, strong troubleshooting and communication skills, and a bachelor's degree.

Provides Tier 1 IT support in a fully remote environment, troubleshooting user issues, deploying hardware and software, managing tickets, and escalating complex problems. Requires approximately one year of support experience, macOS and Windows proficiency, and strong communication skills.

Provides advanced Mac fleet, identity, network, SaaS, and service-desk engineering while automating IT operations and delivering onsite support. Requires 3–5 years of IT experience, macOS command-line expertise, MDM and identity administration, scripting, and networking skills.

Build and optimize AI-powered customer support experiences, Zendesk workflows, automations, and support technology processes. The role requires hands-on platform configuration, experimentation, data-driven optimization, and cross-functional delivery with Product, Engineering, and Support teams.

Administers and improves the company’s financial systems ecosystem, integrations, reporting, and data governance while partnering closely with Accounting, Finance, Legal, and other business teams. Requires hands-on financial systems administration, Workato integration experience, and knowledge of core accounting processes.

Manages enterprise healthcare AI accounts end-to-end, driving onboarding, renewals, expansions, and customer health through check-ins, QBRs, and cross-functional collaboration. Requires 5+ years in customer success or technical account management with strong technical fluency and growth track record.

Own retention, renewals, and expansion for a high-volume EMEA customer portfolio through scaled engagement, data-driven health management, and consultative customer success. Requires 3+ years in customer success, account management, or renewals within enterprise SaaS, legal technology, or consulting.

Leads the strategy, architecture, governance, and hands-on evolution of a global People Systems ecosystem centered on Workday. Requires 10+ years of HRIS or People Systems experience, deep Workday expertise, and the ability to lead cross-functional initiatives and vendors.

Provides front-line client and platform support for a retail active-trading brokerage, handling account issues, onboarding, billing, and trading inquiries. Requires at least two years of fintech or brokerage support experience, active Series 7 and Series 63 licenses, and strong communication skills.

Provides front-line operational and platform support for an active trading brokerage, handling account, onboarding, billing, and trading-related inquiries. Requires at least four years of fintech or brokerage support experience, active Series 7 and Series 63 licenses, and strong client-service skills.

Owns strategic enterprise customer relationships through onboarding, adoption, renewal, and expansion. The role requires 7+ years of SaaS/B2B customer-facing experience, executive relationship management, measurable retention and upsell results, and CRM proficiency.

Own strategic health system partnerships, serving as the primary executive and clinician-facing relationship leader while driving adoption, retention, and expansion. The role requires strong healthcare knowledge, customer-facing experience, technical aptitude, and excellent communication skills.

Manages outsourced customer-service partners and service performance, driving operational quality, strategic initiatives, reporting, and continuous improvement. Requires 8+ years in customer service or operations, extensive BPO partner management, Mandarin and English fluency, and APAC-based availability.

Manages outsourced customer-service partners and service performance for Airbnb’s global delivery organization, combining operational oversight, crisis management, stakeholder leadership, and data-driven continuous improvement. Requires 8+ years in customer service or operations, BPO/partner-management experience, and Mandarin and English fluency.

Manages outsourced customer-service partners and language operations, driving performance, quality, process adoption, and continuous improvement. Requires 8+ years in customer service or operations, deep BPO partner-management experience, Mandarin and English fluency, and strong analytical skills.

Leads partner and service performance for customer service delivery, driving operational excellence, analytics, continuous improvement, and crisis response. Requires 8+ years in customer service or operations, deep BPO or partner-management experience, and Mandarin and English fluency.

Own enterprise customer adoption, renewals, and expansion across Central and Eastern Europe for an AI platform. The role requires 7+ years in Customer Success or Account Management, commercial quota ownership, technical fluency with AI agents, APIs, and SDKs, and Polish and English fluency.

The Sustaining Engineer triages customer-escalated issues for a secure managed file transfer product, diagnosing problems, delivering C# fixes, and coordinating with customers and internal teams. The role requires mid-level experience, SQL scripting ability, infrastructure knowledge, and strong English communication.

Supports and administers finance, billing, procurement, CRM, and related business systems, with a focus on troubleshooting, integrations, automation, IT controls, and process improvement. Requires 4+ years of NetSuite or business systems experience and familiarity with accounting workflows.

Provides advanced, customer-facing technical support for strategic data and AI customers, troubleshooting distributed Spark environments and delivering tailored solutions. Requires 10+ years in distributed computing, deep Spark expertise, cloud and CI/CD experience, and strong customer-facing communication skills.

Leads User Well-Being enforcement operations spanning child safety, mental health, abuse and exploitation, and age assurance. The role manages review teams and partners cross-functionally to scale workflows, improve detection systems, monitor risks, and meet reporting obligations.

Leads a regional Data and AI technical solutions team supporting customer production workloads, reliability, and performance across APJ and EMEA hours. Requires people leadership, 10+ years of IT experience, strong data engineering expertise, and production-scale experience with big data, AI/ML, or streaming systems.

Leads and builds Braintrust’s post-sales organization across professional services, technical account management, and enablement. The role combines hands-on customer delivery with team scaling, retention and expansion ownership, operational design, and executive partnership across Sales, Finance, Customer Experience, and Engineering.

Launch Trainer leads virtual and on-site onboarding for dental practices, teaches intraoral scanning and digital workflows, and provides post-launch coaching to drive adoption and successful ordering. The role requires clinical technology training experience, strong facilitation, customer communication, and organization.

Provides bilingual clinical and technical support to dental professionals, resolving complex cases, advising on treatment planning, and liaising with laboratories. The role also leads quality reviews, coaching, knowledge management, and process improvements for Mexican and North American customers.

Provides bilingual French-English technical and clinical support to dental clinicians, reviewing digital case designs, troubleshooting workflows, and coordinating with lab teams. Requires 3+ years as a dental technician and 2+ years using 3Shape CAD/CAM for implant and crown-and-bridge cases.

Provides advanced bilingual clinical and technical support to dental professionals, resolves escalated cases, liaises with labs, and improves quality through coaching and process leadership. Requires Canadian French and English fluency, 5+ years in a high-volume lab, and 3+ years with 3Shape CAD/CAM design.

Leads complex ecosystem and innovation programs for pharmaceutical customers, bridging business strategy, clinical development, data, and technology. Requires 8+ years in consulting or strategic advisory work, strong life sciences knowledge, executive communication, and experience driving multi-stakeholder transformation programs.

Provides advanced technical support to enterprise customers by troubleshooting APIs, integrations, authentication, and production incidents. Requires 8+ years of technical support or engineering experience plus fluent Korean and English.

Provides advanced technical support to enterprise customers by troubleshooting APIs, integrations, authentication, and production incidents. The role requires 8+ years of technical support or engineering experience, fluent Korean and English, strong SaaS troubleshooting skills, and automation expertise.

Leads and scales Ema’s global customer delivery function, personally sponsoring strategic enterprise deployments and establishing repeatable practices for go-live, adoption, stabilization, and value realization. Requires 12+ years in enterprise delivery and strong technical fluency with production AI systems.

Owns long-term relationships, adoption, renewals, and outcomes for mid-market healthcare customers using an AI medical scribe product. Requires 5+ years in SaaS customer success or related services, healthcare workflow knowledge, technical proficiency, and strong stakeholder-management skills.

Leads Sprig’s Customer Success organization across CSM and CSE teams, owning retention, adoption, expansion, customer health, and strategic customer outcomes. Requires 8+ years in B2B SaaS or enterprise Customer Success and 3+ years of leadership experience.

Provides hands-on internal IT support at Webflow’s San Francisco headquarters, resolving help desk issues, supporting macOS and office technology, managing audiovisual events, and onboarding employees. Requires 2–4 years of help desk experience and strong hardware, onboarding, and troubleshooting skills.

Administer and architect enterprise SaaS platforms, lead AI enablement and automation initiatives, optimize licensing and security, and support identity lifecycle workflows. Requires 5+ years of IT systems experience and hands-on expertise with Okta, Jira, Confluence, Google Workspace, and Slack.

Manages end-to-end implementation and adoption of HR, payroll, benefits, and IT products for customers. Requires bilingual English and Spanish proficiency, SaaS implementation or customer experience experience, project management skills, and strong cross-functional collaboration.

Supports partner relationships, business reviews, administrative requests, reporting, and client education while helping drive retention and repeat business. Requires 1–3 years of client-facing experience, strong communication and organizational skills, and proficiency with office productivity tools.

Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.

Supports developers and businesses using PlanetScale by troubleshooting production application and database issues, improving documentation, and translating recurring customer pain into product and process improvements. Requires SQL knowledge, programming experience, and strong technical communication.

Own Crusoe Manufacturing’s engineering systems domain, including PLM, CAD integration, BOM governance, engineering change management, and PLM-to-ERP data flows. The role requires 8+ years in enterprise systems or PLM and 4+ years administering or implementing a PLM platform.

Supports Coast customers through onboarding, training, troubleshooting, escalations, and adoption initiatives. The role requires strong communication, problem-solving, product knowledge, and regular onsite work in the Salt Lake City area.

Leads and builds Collective’s integrated Member Experience organization, designing tiered support and success coverage, automation-assisted service, intervention systems, and performance metrics. Requires 8+ years leading customer-facing service functions and strong expertise in scaling high-trust operations.