Staff IT Engineer

Responsibilities

• Own the technical direction and roadmap for Device Infrastructure Services supporting approximately 2,000 endpoints.
• Lead the transition from legacy device management to a DevOps/GitOps operating model using configuration as code, version control, code review, and CI/CD pipelines.
• Lead responsible adoption of agentic AI for device operations, including guardrails for autonomous actions and human checkpoints.
• Serve as the final escalation point for severe endpoint incidents, diagnosing macOS and Windows devices at the machine level.
• Build device health metrics and remediation standards for security, performance, and employee experience.
• Partner with IT, Security, and product teams to build custom solutions and deliver initiatives.
• Assess and pilot tooling such as MDM platforms and patch management systems; lead build-versus-buy decisions.
• Advise product teams on enterprise device deployment and lead Customer Zero initiatives.
• Support safe deployment of major operating system updates across the organization.
• Coach and mentor engineers while leading technical change.

Requirements

• 7+ years of IT and enterprise endpoint management experience, including 2+ years at a senior or staff individual-contributor level.
• Experience building and managing endpoints using GitOps practices.
• Broad enterprise endpoint-management knowledge and deep operating-system-level expertise.
• Practical experience using AI tools to accelerate IT operations, with sound judgment regarding risks.
• Ability to define and execute technical roadmaps while balancing long-term strategy and near-term delivery.
• Strong scripting and infrastructure-as-code skills, including Bash, Python, and Terraform.
• Experience writing production-quality automation and reviewing code.
• Deep knowledge of endpoint security fundamentals, including encryption, patch and vulnerability management, EDR, least-privilege enforcement, and compliance frameworks such as SOC 2 or ISO 27001.
• Ability to lead through change, collaborate effectively, and mentor engineers.

Compensation and Benefits

• United States: $143,000–$207,000 USD annual base salary, plus benefits, paid time off, equity, and applicable incentive programs.
• Canada: $122,000–$177,000 CAD annual base salary, plus benefits, paid time off, equity, and applicable incentive programs.