IT Support Engineer

Responsibilities

• Design, implement, and maintain secure IT infrastructure across identity, endpoints, networks, and SaaS.
• Build automated joiner, mover, and leaver workflows and extend internal Python-based dashboards and automation.
• Serve as a technical escalation point, resolving recurring issues through permanent fixes.
• Engineer and troubleshoot macOS fleets using system logs, launch agents and daemons, configuration profiles, plists, disk tools, FileVault, and Terminal.
• Manage MDM deployments, configuration baselines, OS updates, compliance remediation, endpoint health, and asset inventory.
• Administer identity systems, including SSO/SAML applications, SCIM provisioning, role mappings, and MFA resets.
• Administer Google Workspace, including accounts, groups, delegation, mail routing, delivery troubleshooting, bulk administration, and scripted work.
• Diagnose provisioning issues across HRIS, identity providers, and SaaS applications.
• Manage office Wi-Fi, wired LAN, VLANs, DHCP, and DNS; troubleshoot connectivity and coordinate ISP/vendor escalations.
• Maintain conference-room AV, video systems, printers, desks, and peripherals.
• Own IT projects from scope through delivery and communicate status to stakeholders.
• Manage service-desk tickets, access requests, hardware and software issues, lockouts, and Workspace administration.
• Provide white-glove onsite support, including support for leadership and onsite events.
• Maintain knowledge-base articles and runbooks.

Requirements

• 3–5 years of experience in IT support or IT engineering, including at least 2 years supporting a predominantly Mac fleet.
• Advanced macOS endpoint administration and troubleshooting, including command-line fluency with Bash/Zsh.
• Experience administering Google Workspace, an identity/SSO platform, MDM, and ITSM tooling.
• Working knowledge of SAML, OAuth, OIDC, and SCIM.
• Scripting experience with Bash/Zsh and Python.
• Solid networking fundamentals covering Wi-Fi, LAN, DHCP, DNS, and VLANs.
• Ability to build automation that reduces manual IT operations.
• Strong problem-solving, communication, ticket-queue management, SLA discipline, and follow-through.

Compensation and Benefits

• $160,000–$189,000 annual salary.
• Hybrid work model in San Francisco.
• Fresh lunch on in-office days.
• $150 monthly commuter reimbursement.
• $200 quarterly health and wellness reimbursement.
• Flexible paid time off and 14 company holidays.
• Medical, dental, and vision coverage.
• 16 weeks of fully paid parental leave.
• 401(k) plan and equity package.