Supports small business owners with payroll processing, tax, compliance, and filing questions through email, chat, and phone. Requires payroll industry knowledge, at least two years of customer-facing experience, strong communication, and comfort working in a high-volume environment.

Leads MongoDB’s Critical Accounts function and Customer Health Platform, building operating frameworks, teams, executive reporting, and AI-enabled customer risk capabilities. The role requires 12+ years in Customer Success, program management, or customer/GTM operations, plus senior leadership and cross-functional influence.

The Customer Success Manager will advise executive stakeholders and customer teams on strategy execution, change management, and WorkBoard adoption. The role requires 5–8 years of overall experience, including three years in customer success, program management, consulting, or professional services, plus strong client-facing leadership skills.

Supports advisors and clients by managing daily financial operations, processing requests like account openings and transfers, and acting as liaison with custodians. Requires 3+ years in financial services, bachelor's degree, and strong organizational skills.

Provides hands-on technical support for customers integrating and using Fin, debugging complex issues and partnering with product teams to improve the product experience. The role requires 1–2 years of technical support experience, web development fundamentals, API knowledge, and strong troubleshooting and communication skills.

Customer Success Manager owning onboarding, adoption, retention, and expansion for Flai's AI platform at auto dealerships. Build relationships with dealership leaders, drive KPIs like appointments and response times, provide product feedback, and execute/iterate on CS playbooks in a fast-moving early-stage environment.

Provides hands-on technical support for developers using APIs, SDKs, and LLM observability tools. The role troubleshoots customer code, reproduces and fixes bugs, improves documentation and tooling, and partners with Engineering and Product.

Provide world-class developer support for Supabase users by triaging cases, responding to technical and billing queries, monitoring GitHub, and escalating issues. Requires 3+ years developer support experience, SQL proficiency, Linux/command line skills, and strong English communication.

Leads Jasper’s Services organization across implementation, enablement, and advisory while building its strategy, operating model, commercial model, and delivery infrastructure. The role requires 10+ years of services or customer-success leadership, AI fluency, commercialization expertise, and hands-on team leadership.

Serve as the first point of contact for fans with ticket, order, and event issues, primarily via Intercom chat/email alongside an AI agent. Troubleshoot common problems, escalate complex cases, and collaborate with teams to improve the fan experience. Requires 0-1 years customer service experience and a Tuesday-Saturday schedule.

Systems Administrator I responsible for scaling Microsoft 365 services, cloud infrastructure automation, SSO rollout, file migrations, endpoint management, and IAM in a regulated fintech environment. Requires 4+ years experience with M365 and cloud platforms, MCSE certification, scripting proficiency, and compliance knowledge.

Senior Systems Administrator responsible for designing, implementing, and supporting secure hybrid cloud infrastructure (primarily Azure) in a fintech environment. Serves as escalation point, leads compliance efforts, mentors juniors, and drives automation and continuous improvement.

Workplace Support Specialist responsible for owning Austin office technology including network, AV, physical security, and providing hands-on IT support and onboarding. Requires 3+ years IT support experience, networking, AV, and security systems expertise in a fast-paced, evolving environment.

IT Lead responsible for all vendor procurement, contracts, provisioning, IT strategy, employee technology experience (software/hardware), and execution of security policy at a clean energy finance platform. Requires 4-7 years IT experience at a high-growth startup, hands-on with modern IT stack, SOC2 audit experience, vendor negotiation, and bias toward automation and AI tools.

Support Engineer embedded in Engineering at GitLab. Troubleshoot complex customer issues on Self-managed and SaaS GitLab, contribute code and documentation, collaborate across teams, and participate in on-call rotations. Requires strong Linux admin, scripting, Git, and communication skills.

Technical Support Analyst investigating and resolving complex API, integration, and payments issues for fintech partners. Requires 3+ years technical support experience, SQL/log analysis skills, and 24x7 incident ownership in a high-growth environment.

Guides enterprise customers through Auth0 identity implementations, adoption, security improvements, and long-term strategy. The role requires 5+ years in IT, customer-facing technical experience, strong Japanese and English communication, and familiarity with CIAM protocols, APIs, and cloud services.

Provides senior technical guidance to strategic enterprise customers on Okta Workforce Identity solutions, leading escalations, adoption roadmaps, and executive stakeholder relationships. Requires 8+ years of IT experience, IAM expertise, and strong enterprise architecture and communication skills.

Leads strategic mining-industry customer relationships and transformation programs, partnering with executives to define roadmaps, drive Celonis adoption, and realize measurable business value. Requires 10+ years of strategy consulting, customer success, or related industry experience plus large-scale transformation and change-management expertise.

Support deployment of Dusty Robotics' FieldPrint Platform on construction sites by guiding customers through BIM/VDC workflows in Revit and AutoCAD, delivering training, managing projects, and collaborating cross-functionally to drive adoption and continuous improvement. Requires 4+ years in construction/architecture/engineering with BIM/VDC experience.

Hands-on IT engineering role responsible for securing and scaling identity, endpoints, office networks, SaaS tools, and compliance systems. Requires enterprise IT automation experience, IAM and MDM expertise, scripting skills, and familiarity with office infrastructure and security standards.

Provides end-to-end, personalized support for Airbnb guests and Hosts, including complex case resolution and stakeholder engagement. Requires at least three years of customer service experience plus fluent spoken and written English and French.

Own strategic enterprise customer relationships across EMEA, driving adoption, measurable business outcomes, retention, and advocacy. The role requires 5+ years in customer success or a related enterprise technology function, executive communication skills, and experience with customer health platforms.

Technical Partner Success Manager at Verneek, an early-stage deep-tech AI startup. Oversee strategic business development, gather partner feedback, optimize operations, and liaise between executives, technologists, and enterprise partners. Requires 7+ years in business management/executive roles, MBA, technical bachelor's, and AI knowledge.

Lead end-to-end customer rollouts for Broccoli AI's platform, configuring AI agents for home service businesses, driving adoption, quantifying ROI, and partnering with forward-deployed engineers. Requires 4-8+ years in implementation or deployment at high-growth SaaS companies, customer obsession, data fluency, and an AI-native mindset.

Lead Customer Success Manager owning post-sales relationships, retention, and expansion for high-ARR enterprise accounts at Tines. Requires 10+ years experience partnering with sales and technical teams to drive business outcomes, QBRs, and C-suite relationships in a fast-paced environment.

Supports enterprise customers running PlanetScale database platforms by troubleshooting production issues, advising on database performance, and escalating product gaps. The role requires strong customer communication, database internals expertise, Kubernetes knowledge, and comfort investigating unfamiliar infrastructure code.

Senior IT Engineer responsible for leading large-scale device infrastructure projects, endpoint management using cloud MDM platforms like Jamf and Intune, automation with AI/LLM tools, change management, and ensuring secure, scalable, user-focused fleet operations in a remote-first SaaS security company.

Leads customer marketing and advocacy programs that improve onboarding, product adoption, engagement, retention, and expansion. The role manages a team, builds data-driven lifecycle journeys, and partners cross-functionally with Customer Success, Sales, Product, and Marketing teams.

Provide end-user IT support, device lifecycle management, AV troubleshooting, onboarding, and build automations for internal tools and documentation in a fast-growing AI company.

Supports global Front customers through email and live chat during LATAM hours, resolving issues with empathy and precision. The role requires at least two years of customer service experience, strong technical aptitude, excellent English communication, and collaboration with Product and Engineering.

Manage a portfolio of customers to drive adoption, outcomes, renewals, and expansion of Assembled's customer support platform. Build relationships with executive stakeholders, conduct business reviews and trainings, and serve as the voice of the customer to inform product and GTM improvements.

Provide advanced L2 technical support for Runpod's AI cloud platform, troubleshooting complex issues with GPUs, containers, and ML models via logs, scripts, and collaboration with engineering teams. Requires 5+ years technical support experience, Linux/Docker/Python proficiency, and familiarity with AI inference and fine-tuning.

Provides advanced technical support for enterprise B2B SaaS customers, resolving complex production issues, debugging Python and no-code agents, and building diagnostic automation. Requires 5+ years of technical support experience and proficiency with cloud platforms, APIs, identity systems, and observability tools.

Senior Support Engineer helping enterprise customers succeed with Writer's AI platform by triaging and resolving complex technical issues, debugging Python and no-code agents, building automation tools, and collaborating cross-functionally to drive product improvements. Requires 5+ years enterprise B2B SaaS support experience and proficiency with cloud technologies, APIs, and monitoring tools.

Leads WRITER’s EMEA customer success organization, owning retention, expansion, executive relationships, and regional operating strategy. The role requires extensive enterprise SaaS experience, senior post-sales leadership, and expertise in AI adoption and transformation programs.

Own deployment and activation success for enterprise AI platform customers. Build champion networks, design custom adoption strategies and workshops, translate use cases into measurable business outcomes, and drive platform adoption across customer organizations.

Own customer activation and adoption for an enterprise AI platform by designing custom solutions, champion programs, workshops, and enablement strategies. The role requires at least nine years of customer success or activation experience, strong technical communication, facilitation, and program management skills.

Own customer activation and adoption for an enterprise AI platform by designing workflows, champion programs, communities, workshops, and enablement strategies. The role requires at least five years of customer success and activation experience, strong program management, technical fluency, and excellent facilitation skills.

Own customer activation and adoption for enterprise AI deployments by designing workflows, champion programs, training, and workshops tied to measurable business outcomes. Requires 5+ years in customer success or activation, strong program management, technical fluency, and facilitation skills.

The Customer Enablement Manager will drive adoption and measurable value for strategic customers through tailored enablement plans, training, and trusted stakeholder relationships. The role requires 4+ years in customer-facing SaaS functions and strong consultative communication skills.

Lead and scale the enterprise Customer Success team at PermitFlow, owning retention, expansion, and executive relationships for complex multi-region accounts in the construction AI space. Requires 8+ years in Customer Success with 4+ years managing teams carrying revenue targets.

Own scaled onboarding and activation for Ramp’s micro-SMB and SMB customers, managing a high-volume book of business and ensuring customers complete implementation within 60 days. The role requires at least three years of B2B experience, strong project management and communication skills, and KPI ownership.

Leads a global IT Support and Services team, overseeing service desk operations, workflows, vendors, assets, security alignment, and AI enablement. Requires 5+ years of IT experience, including 2+ years managing IT teams, plus expertise in workplace technology and service tooling.

Own the technical and strategic success of enterprise customers by driving API adoption, solving integration challenges, leading technical engagements, and identifying expansion opportunities. The role requires roughly 7+ years of customer-facing technical experience, strong executive communication, and an AI-native approach to building scalable workflows.

Serve as the first line of technical support for Tabs merchants, troubleshooting invoicing, payments, ERP integrations, and data issues. Triage tickets, identify trends for Product/Engineering, educate users, and drive process improvements in a fast-paced fintech startup.

Lead post-sale customer journeys for Cloudflare, driving onboarding, retention, renewals, upsells, and Executive Business Reviews while acting as a trusted advisor. Requires 3+ years in Customer Success or sales, German fluency, and AI proficiency for automation and analysis.

Implementations Associate configuring accounting workspaces, connecting ERPs like NetSuite, running trainings, and managing projects to get new customers live on Numeric's AI-powered financial data platform. Requires 2-5 years accounting experience with close process fluency; path to Implementations Manager.

Own a book of accounting and finance customers at Numeric, driving retention, adoption, and expansion for their AI-first financial data platform. Requires 5+ years accounting experience with deep fluency in the monthly close and reconciliations to build credibility with controllers and CFOs.

Own and resolve complex medical billing and insurance cases end-to-end as a Healthcare Advocate. Investigate claims, advocate with providers and insurers, and partner with Product/Engineering to improve automation. Ideal for those with personal experience navigating the US healthcare system.