Leads AI transformation for Fortune 100 customers, managing strategic accounts, building C-suite relationships, and driving ROI through change management and cross-functional programs. Requires 5-9 years in consulting or account management with proven executive influence.
Leads AI platform adoption for enterprise customers by embedding in their organizations, designing activation strategies, building champion communities, and delivering customized workshops to drive measurable business outcomes. Requires 9+ years in customer success with AI/technical proficiency.
Drives enterprise AI platform adoption by embedding in customer organizations, designing activation strategies, building champion networks, and leading customized workshops to achieve measurable business outcomes. Requires 5+ years customer success experience and AI proficiency.
Leads AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and driving measurable business outcomes through strategic programs and deep stakeholder relationships. Requires 9+ years in customer success with AI/technical proficiency.
Manages internal IT systems including IAM, device lifecycle, onboarding/offboarding automation, security initiatives like Zero Trust and EDR, and compliance support. Requires 8+ years experience with enterprise IT, SaaS, MDM, Mac OS, and Jira administration.
Supports Account Managers by handling client issues, troubleshooting claims and eligibility, compiling reports, and collaborating cross-functionally to ensure post-sale customer success in PBM services. Requires 2-3 years healthcare/PBM experience and strong Microsoft Office skills.
Leads customer service and operations team, managing ICs, driving metrics like NPS and response times, and implementing AI/automation for efficiency in a fintech B2B payments company. Requires 4-6 years experience, 1-2 years people management, Zendesk proficiency, and Salt Lake City hybrid presence.
Leads Customer Success for enterprise and strategic accounts, building AI-augmented workflows, driving activation metrics like spend adoption and NRR, and managing a team of CSMs through complex global transformations. Requires 10+ years experience with 5+ in senior leadership, AI fluency, and fintech/SaaS background.
Strategic advisor deployed to Databricks' most critical accounts to drive complex deal outcomes, align executives on data/AI transformations, and coach account teams for improved execution and velocity. Requires 10+ years enterprise sales experience with strong POV on data platforms.
Optimizes post-sales operations by managing data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Requires 3-5 years in CS/RevOps, proficiency in Salesforce, BI tools, SQL, and experience with CS platforms like Vitally.
Manages post-sales operations including data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Partners with leadership to build dashboards, optimize tooling, and drive scalable processes using Salesforce, BI tools, and AI.
Diagnoses and resolves complex technical issues for customers using log analysis, system diagnostics, and DevOps tools. Requires 2-4 years experience, strong troubleshooting skills, and knowledge of Linux, Kubernetes, and SCADA systems.
Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.
Customer Engineer onboards customers to Hex data platform, provides technical guidance on setup and best practices, drives adoption using SQL/Python expertise, and gathers feedback for product roadmap. Requires 3+ years technical customer-facing experience and NYC/EST base for hybrid work.
Senior Community Support Engineer provides technical solutions to developers in public forums and Office Hours, debugs JavaScript/SQL/API issues, curates community content, and collaborates with engineering teams. Requires 3+ years experience and advanced JavaScript proficiency.
Leads a high-performing user operations support team, driving operational excellence, accountability, and efficiency for enterprise customers. Requires 4+ years in support/operations with 2+ years managing teams, strong analytics, and Freshdesk experience.
Provides first-response IT support for the New York office, troubleshooting hardware/software, managing Mac devices via MDM, optimizing networking/AV/Wi-Fi, handling onboarding/offboarding, and supporting tools like Google Workspace, Slack, and Okta.
Manage enterprise customer relationships at a healthcare AI SaaS startup, driving adoption, retention (target 120%+ NRR), and expansion for $500k-$1M+ ARR accounts. Requires 5+ years SaaS CS experience and SF Bay Area location.
Leads a team of Deployment Strategists while hands-on managing high-impact customer implementations, including ERP integrations like NetSuite and QuickBooks. Requires 5-7 years in SaaS/fintech onboarding, strong accounting fluency, and NYC onsite availability.
Leads customer onboarding and implementation of AI-native revenue platform, serving as accounting systems expert. Guides integrations with ERPs/CRMs, manages projects, and collaborates cross-functionally for successful go-live. Requires 4-6+ years in implementations at startups.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and collaborates with Product/Engineering to influence roadmap. Requires 4+ years B2B SaaS customer-facing experience and strong technical acumen.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and influences product roadmap based on customer feedback. Requires 4+ years in technical B2B SaaS customer-facing roles with strong communication and technical acumen.
Own and grow relationships with 5-10 top enterprise healthcare accounts, acting as a strategic advisor to C-suite leaders and driving retention, expansion, and measurable ROI. Requires 10+ years in RCM or healthcare operations with proven enterprise account success.
Provides technical customer support for SaaS product used by Airbnb hosts, troubleshooting issues, creating educational content, and advocating for user needs to product/engineering teams. Requires 3+ years in SaaS support and adaptability to fast-paced changes.
Resolves complex technical issues for customers using Kubernetes GPU clusters in AI training and inference. Requires 3+ years customer-facing experience, AI/ML/GPU expertise, and infrastructure skills like Kubernetes and Ansible.
Guide customers through end-to-end SaaS onboarding, managing implementations, data migration, training, and blockers while collaborating with Sales, Product, and Engineering teams. Requires 3+ years in SaaS implementation or project management with strong communication and problem-solving skills.
Provides post-sales technical leadership to enterprise customers, owning technical issues, guiding platform adoption, and collaborating with internal teams. Requires 5+ years customer-facing networking experience and onsite availability in Charlotte, Jersey City, or NYC.
Strategic Customer Success Manager partnering with universities to maximize Claude AI adoption across API, Enterprise, and Code products. Drives usage, change management, and impact in teaching, research, and administration for higher education institutions. Requires 5+ years in edtech SaaS and technical fluency.
Designs and governs enterprise SaaS ecosystem, leads AI-powered automation and integrations across identity, workplace, security, and business systems. Requires 7+ years in SaaS architecture, zero-trust security, and modern integration platforms in high-growth environments.
Leads frontline member servicing operations for a healthcare tech company, overseeing support queues, team coaching, process scaling, QA, and cross-functional collaboration to ensure seamless member experiences during hypergrowth.
Serves as technical expert for employer customers on benefits platform, resolving complex issues via support channels, investigating logs/databases, and collaborating with engineering. Requires 3+ years B2B technical support experience and strong communication skills.
Drives AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and co-developing solutions aligned to business objectives. Requires 9+ years in customer success with AI/technical proficiency and strong facilitation skills.
Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Drives AI adoption for enterprise customers in industries like Financial Services and Manufacturing by building strategic relationships, optimizing Claude product usage (API, Enterprise, Code), and maximizing ROI through expansion and change management. Requires 6+ years in Customer Success or similar with technical fluency in AI/ML and APIs.
Manages large portfolio of commercial and enterprise customers using digital-first, scalable engagements to drive adoption, retention, and expansion of Claude products. Designs AI-powered processes, one-to-many programs, and provides technical guidance while collaborating cross-functionally.
Build and own customer support function from scratch for AI-native ERP, handling inquiries via Slack/Pylon, creating knowledge base, and feeding insights to product team. Requires 1-3 years customer-facing SaaS/fintech experience, strong async writing, and technical adjacency.
Manages IT infrastructure including computers, networks, MDM, security, and user accounts for an onsite San Francisco office. Requires 4+ years experience with macOS, GSuite, networking, and cybersecurity; provides technical support and leads projects.
Customer Success Manager owns post-sale lifecycle for B2B SaaS customers, driving renewals, retention, and value realization through proactive engagement, usage monitoring, and risk mitigation. Requires 1-2+ years in client-facing roles with strong commercial instincts.
Technical expert owning Workday HCM, Compensation, and Prism systems, leading annual compensation cycles, configurations, integrations, and reporting while ensuring data integrity and stakeholder collaboration in a high-growth environment. Requires 5+ years HRIS experience with deep Workday expertise.
Drives enterprise AI adoption by owning customer activation, building champion communities, designing workshops, and co-developing custom AI solutions to achieve measurable business outcomes. Requires 5+ years in customer success with AI/technical proficiency.
Drives product adoption for Intercom's AI-powered customer service tools like Fin, designs scalable engagement strategies, owns onboarding, monitors health signals, and collaborates cross-functionally to ensure customer success at scale. Requires 2-4+ years in SaaS customer-facing roles and AI interest.
Leads Tier 3 escalations for complex fintech support cases involving disputes, fraud, and compliance. Analyzes patterns, documents solutions, builds SOPs/training to reduce escalations, and collaborates cross-functionally. Requires 4+ years support experience with proven reduction in escalations.
Provides technical support for cloud security product, troubleshooting customer issues, automating solutions, and managing escalations. Requires 5+ years technical support experience, cloud platforms, Kubernetes, and scripting proficiency.
Entry-level Technical Solutions Analyst providing first-line technical support, troubleshooting web-based applications, and maintaining documentation in a healthcare tech environment.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.
Technical Support Engineer leads escalation for technical issues in LLM applications and AI agents, diagnosing problems across setups, products, and deployments. Requires 4+ years experience, Python proficiency, and expertise in Kubernetes, Docker, and observability tools.
Administers and optimizes financial platforms like Coupa and Sage Intacct, manages P2P/O2C workflows, troubleshoots integrations, and ensures SOX compliance. Partners with Finance and Sales Ops; requires 5+ years hands-on experience with financial systems.
Drives customer adoption and retention of Redis Enterprise solutions post-sale, serving as trusted advisor for enterprise clients in financial services and other industries. Manages relationships, success plans, expansions, and collaborates cross-functionally with 5+ years experience in SaaS/customer success.
Leads AI transformation for Fortune 100 customers, managing strategic accounts, building C-suite relationships, and driving ROI through change management and cross-functional programs. Requires 5-9 years in consulting or account management with proven executive influence.
Leads AI platform adoption for enterprise customers by embedding in their organizations, designing activation strategies, building champion communities, and delivering customized workshops to drive measurable business outcomes. Requires 9+ years in customer success with AI/technical proficiency.
Drives enterprise AI platform adoption by embedding in customer organizations, designing activation strategies, building champion networks, and leading customized workshops to achieve measurable business outcomes. Requires 5+ years customer success experience and AI proficiency.
Leads AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and driving measurable business outcomes through strategic programs and deep stakeholder relationships. Requires 9+ years in customer success with AI/technical proficiency.
Manages internal IT systems including IAM, device lifecycle, onboarding/offboarding automation, security initiatives like Zero Trust and EDR, and compliance support. Requires 8+ years experience with enterprise IT, SaaS, MDM, Mac OS, and Jira administration.
Supports Account Managers by handling client issues, troubleshooting claims and eligibility, compiling reports, and collaborating cross-functionally to ensure post-sale customer success in PBM services. Requires 2-3 years healthcare/PBM experience and strong Microsoft Office skills.
Leads customer service and operations team, managing ICs, driving metrics like NPS and response times, and implementing AI/automation for efficiency in a fintech B2B payments company. Requires 4-6 years experience, 1-2 years people management, Zendesk proficiency, and Salt Lake City hybrid presence.
Leads Customer Success for enterprise and strategic accounts, building AI-augmented workflows, driving activation metrics like spend adoption and NRR, and managing a team of CSMs through complex global transformations. Requires 10+ years experience with 5+ in senior leadership, AI fluency, and fintech/SaaS background.
Strategic advisor deployed to Databricks' most critical accounts to drive complex deal outcomes, align executives on data/AI transformations, and coach account teams for improved execution and velocity. Requires 10+ years enterprise sales experience with strong POV on data platforms.
Optimizes post-sales operations by managing data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Requires 3-5 years in CS/RevOps, proficiency in Salesforce, BI tools, SQL, and experience with CS platforms like Vitally.
Manages post-sales operations including data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Partners with leadership to build dashboards, optimize tooling, and drive scalable processes using Salesforce, BI tools, and AI.
Diagnoses and resolves complex technical issues for customers using log analysis, system diagnostics, and DevOps tools. Requires 2-4 years experience, strong troubleshooting skills, and knowledge of Linux, Kubernetes, and SCADA systems.
Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.
Customer Engineer onboards customers to Hex data platform, provides technical guidance on setup and best practices, drives adoption using SQL/Python expertise, and gathers feedback for product roadmap. Requires 3+ years technical customer-facing experience and NYC/EST base for hybrid work.
Senior Community Support Engineer provides technical solutions to developers in public forums and Office Hours, debugs JavaScript/SQL/API issues, curates community content, and collaborates with engineering teams. Requires 3+ years experience and advanced JavaScript proficiency.
Leads a high-performing user operations support team, driving operational excellence, accountability, and efficiency for enterprise customers. Requires 4+ years in support/operations with 2+ years managing teams, strong analytics, and Freshdesk experience.
Provides first-response IT support for the New York office, troubleshooting hardware/software, managing Mac devices via MDM, optimizing networking/AV/Wi-Fi, handling onboarding/offboarding, and supporting tools like Google Workspace, Slack, and Okta.
Manage enterprise customer relationships at a healthcare AI SaaS startup, driving adoption, retention (target 120%+ NRR), and expansion for $500k-$1M+ ARR accounts. Requires 5+ years SaaS CS experience and SF Bay Area location.
Leads a team of Deployment Strategists while hands-on managing high-impact customer implementations, including ERP integrations like NetSuite and QuickBooks. Requires 5-7 years in SaaS/fintech onboarding, strong accounting fluency, and NYC onsite availability.
Leads customer onboarding and implementation of AI-native revenue platform, serving as accounting systems expert. Guides integrations with ERPs/CRMs, manages projects, and collaborates cross-functionally for successful go-live. Requires 4-6+ years in implementations at startups.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and collaborates with Product/Engineering to influence roadmap. Requires 4+ years B2B SaaS customer-facing experience and strong technical acumen.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and influences product roadmap based on customer feedback. Requires 4+ years in technical B2B SaaS customer-facing roles with strong communication and technical acumen.
Own and grow relationships with 5-10 top enterprise healthcare accounts, acting as a strategic advisor to C-suite leaders and driving retention, expansion, and measurable ROI. Requires 10+ years in RCM or healthcare operations with proven enterprise account success.
Provides technical customer support for SaaS product used by Airbnb hosts, troubleshooting issues, creating educational content, and advocating for user needs to product/engineering teams. Requires 3+ years in SaaS support and adaptability to fast-paced changes.
Resolves complex technical issues for customers using Kubernetes GPU clusters in AI training and inference. Requires 3+ years customer-facing experience, AI/ML/GPU expertise, and infrastructure skills like Kubernetes and Ansible.
Guide customers through end-to-end SaaS onboarding, managing implementations, data migration, training, and blockers while collaborating with Sales, Product, and Engineering teams. Requires 3+ years in SaaS implementation or project management with strong communication and problem-solving skills.
Provides post-sales technical leadership to enterprise customers, owning technical issues, guiding platform adoption, and collaborating with internal teams. Requires 5+ years customer-facing networking experience and onsite availability in Charlotte, Jersey City, or NYC.
Strategic Customer Success Manager partnering with universities to maximize Claude AI adoption across API, Enterprise, and Code products. Drives usage, change management, and impact in teaching, research, and administration for higher education institutions. Requires 5+ years in edtech SaaS and technical fluency.
Designs and governs enterprise SaaS ecosystem, leads AI-powered automation and integrations across identity, workplace, security, and business systems. Requires 7+ years in SaaS architecture, zero-trust security, and modern integration platforms in high-growth environments.
Leads frontline member servicing operations for a healthcare tech company, overseeing support queues, team coaching, process scaling, QA, and cross-functional collaboration to ensure seamless member experiences during hypergrowth.
Serves as technical expert for employer customers on benefits platform, resolving complex issues via support channels, investigating logs/databases, and collaborating with engineering. Requires 3+ years B2B technical support experience and strong communication skills.
Drives AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and co-developing solutions aligned to business objectives. Requires 9+ years in customer success with AI/technical proficiency and strong facilitation skills.
Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Drives AI adoption for enterprise customers in industries like Financial Services and Manufacturing by building strategic relationships, optimizing Claude product usage (API, Enterprise, Code), and maximizing ROI through expansion and change management. Requires 6+ years in Customer Success or similar with technical fluency in AI/ML and APIs.
Manages large portfolio of commercial and enterprise customers using digital-first, scalable engagements to drive adoption, retention, and expansion of Claude products. Designs AI-powered processes, one-to-many programs, and provides technical guidance while collaborating cross-functionally.
Build and own customer support function from scratch for AI-native ERP, handling inquiries via Slack/Pylon, creating knowledge base, and feeding insights to product team. Requires 1-3 years customer-facing SaaS/fintech experience, strong async writing, and technical adjacency.
Manages IT infrastructure including computers, networks, MDM, security, and user accounts for an onsite San Francisco office. Requires 4+ years experience with macOS, GSuite, networking, and cybersecurity; provides technical support and leads projects.
Customer Success Manager owns post-sale lifecycle for B2B SaaS customers, driving renewals, retention, and value realization through proactive engagement, usage monitoring, and risk mitigation. Requires 1-2+ years in client-facing roles with strong commercial instincts.
Technical expert owning Workday HCM, Compensation, and Prism systems, leading annual compensation cycles, configurations, integrations, and reporting while ensuring data integrity and stakeholder collaboration in a high-growth environment. Requires 5+ years HRIS experience with deep Workday expertise.
Drives enterprise AI adoption by owning customer activation, building champion communities, designing workshops, and co-developing custom AI solutions to achieve measurable business outcomes. Requires 5+ years in customer success with AI/technical proficiency.
Drives product adoption for Intercom's AI-powered customer service tools like Fin, designs scalable engagement strategies, owns onboarding, monitors health signals, and collaborates cross-functionally to ensure customer success at scale. Requires 2-4+ years in SaaS customer-facing roles and AI interest.
Leads Tier 3 escalations for complex fintech support cases involving disputes, fraud, and compliance. Analyzes patterns, documents solutions, builds SOPs/training to reduce escalations, and collaborates cross-functionally. Requires 4+ years support experience with proven reduction in escalations.
Provides technical support for cloud security product, troubleshooting customer issues, automating solutions, and managing escalations. Requires 5+ years technical support experience, cloud platforms, Kubernetes, and scripting proficiency.
Entry-level Technical Solutions Analyst providing first-line technical support, troubleshooting web-based applications, and maintaining documentation in a healthcare tech environment.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.
Technical Support Engineer leads escalation for technical issues in LLM applications and AI agents, diagnosing problems across setups, products, and deployments. Requires 4+ years experience, Python proficiency, and expertise in Kubernetes, Docker, and observability tools.
Administers and optimizes financial platforms like Coupa and Sage Intacct, manages P2P/O2C workflows, troubleshoots integrations, and ensures SOX compliance. Partners with Finance and Sales Ops; requires 5+ years hands-on experience with financial systems.
Drives customer adoption and retention of Redis Enterprise solutions post-sale, serving as trusted advisor for enterprise clients in financial services and other industries. Manages relationships, success plans, expansions, and collaborates cross-functionally with 5+ years experience in SaaS/customer success.