IT Manager
Leads a global IT Support and Services team, overseeing service desk operations, workflows, vendors, assets, security alignment, and AI enablement. Requires 5+ years of IT experience, including 2+ years managing IT teams, plus expertise in workplace technology and service tooling.
About the job
Responsibilities
- Lead, mentor, and grow a globally distributed IT Support and Services team.
- Own the global IT service desk queue and escalations, ensuring effective service delivery and high user satisfaction.
- Design, document, and continuously improve IT processes and automated workflows.
- Drive reliable service delivery and performance of core IT services, including dedicated support for Supply Chain teams.
- Manage vendor relationships and augmented workforce, including contractor management and hardware and software supplier renewals and spend.
- Manage IT asset inventory and lifecycle, optimizing spend, sustainability, and global hardware refresh cycles.
- Partner with Security to align IT processes, access controls, and device baselines with internal security policies and external compliance standards.
- Support AI enablement initiatives to drive adoption and operational efficiency.
Requirements
- 5+ years of professional IT experience, including 2+ years in an IT management role.
- Experience managing IT support teams in a fast-paced, scaling environment.
- Familiarity with modern productivity suites such as Google Workspace and Microsoft 365, enterprise SaaS solutions, and device management for macOS and Windows.
- Practical experience with IT project management, ticketing, and workflow tools such as Jira Service Management.
- Understanding of modern IT security principles, identity management, and endpoint security.
- Strong leadership, interpersonal, and communication skills for collaborating with global stakeholders.
Nice-to-haves
- Relevant industry certifications, such as ITIL.
- Experience with asset management systems such as SnipeIT and the broader Atlassian Suite.
Skills
Google Workspace, Microsoft 365, macOS, Windows, Jira Service Management, Itil, Snipeit, Atlassian Suite, Identity Management, Endpoint Security
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