Workplace Support Specialist

Responsibilities

• Manage and maintain the Austin office network, including wired and wireless infrastructure.
• Operate and maintain the physical security stack, including access control, cameras, and integrated systems.
• Partner with the Security team on governance, audit trails, and compliance. Coordinate with building management on physical integrations and maintenance.
• Own vendor relationships and hardware lifecycle across workplace infrastructure, including uptime tracking and reliability monitoring.
• Follow and contribute to infrastructure and AV standards established by the broader IT team.
• Serve as the primary point of contact for employees requiring in person IT support, delivering an exceptional support experience across hardware, software, peripherals, AV, and workplace technology.
• Partner closely with the remote IT Support team to provide a seamless experience for employees.
• Own the end-to-end onboarding technology experience for employees joining in Austin, including device provisioning, setup, orientation, and equipment returns.
• Own AV operations across a range of spaces, from huddle rooms to meeting and event environments. Manage video conferencing, room scheduling, multi-zone audio, and displays.
• Contribute to the broader IT support queue by handling remote support requests, ticket triage, documentation, and asynchronous troubleshooting.
• Build and maintain operational documentation, runbooks, and knowledge articles.
• Help define workplace support for a growing remote-first company. Identify opportunities to improve processes, tooling, documentation, and employee experience.
• Create a positive and welcoming in-office environment.
• Partner with teams including People, IT, Security, Finance, and Communications to support workplace operations.
• Serve as the point of contact for building management and facilities vendors.
• Provide occasional operational support beyond technology (coordinating maintenance, vendor access, office logistics).

Requirements

• 3+ years of experience in IT support, workplace technology, or infrastructure with hands-on experience supporting office environments.
• Experience with office networking, including wired and wireless environments on platforms such as Cisco Meraki, Aruba, or Ubiquiti.
• Experience operating workplace AV systems, including video conferencing, room scheduling, multi-zone audio, and display environments.
• Experience with physical security systems, including access control and camera platforms.
• Experience supporting office environments, including coordination with vendors, building management, and cross-functional partners.
• Strong communication skills with the ability to work effectively across technical and non-technical stakeholders.
• Demonstrated ability to thrive in a fast-paced, evolving environment, balancing changing priorities while building new processes and improving existing ones.

Nice-to-Haves

• Experience working in a remote-first company supporting physical office infrastructure.
• Experience with MDM platforms and device lifecycle management.
• Familiarity with SOC 2 or ISO 27001 requirements as they relate to workplace technology and physical security.
• Experience building documentation, operational processes, or workplace standards from the ground up.
• Comfort building automation workflows that reduce manual operational effort.