Customer Enablement Manager
The Customer Enablement Manager will drive adoption and measurable value for strategic customers through tailored enablement plans, training, and trusted stakeholder relationships. The role requires 4+ years in customer-facing SaaS functions and strong consultative communication skills.
About the job
Responsibilities
- Manage the adoption journey for a portfolio of large, strategic customers.
- Understand customer goals and success metrics, using product data to inform proactive engagement strategies that deliver measurable value.
- Document proactive engagement strategies in high-quality, bespoke enablement plans.
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
- Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders.
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
- Deliver live and scalable training sessions tailored to customer maturity and needs.
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to support customer success.
Requirements
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role.
- Excellent communication skills and the ability to connect with a wide range of customer personas.
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
- Track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
Nice-to-haves
- Experience using Figma or other design and collaboration tools.
- Background in UX/UI, Design Operations, or frontend development.
- Proficiency in French, Spanish, or German.
Compensation and Benefits
- Full-time role based at the London hub.
- In-person onboarding is required if hired.
Skills
SaaS, Product Adoption, Customer Success, Technical Account Management, Account Management, Product Data, Customer Training, Figma, Ux/Ui, Design Operations, Frontend Development
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