Technical Account Manager, Auth0

Responsibilities

• Serve as a trusted identity coach, guiding customers through timely technical guidance, enablement, advice, and best-practice sharing.
• Learn customers’ businesses, strategies, goals, and challenges through the lens of identity.
• Build and nurture long-term relationships with developers, engineering leads, application builders, product owners, and C-level executives.
• Conduct quarterly executive customer meetings to recap value, report progress, and discuss initiatives and roadmap items.
• Conduct ad hoc technical meetings on identity solutions, guidance, and best practices.
• Monitor customer health, satisfaction, and engagement while proactively addressing risks and escalations.
• Collaborate with stakeholders to increase customer adoption and uncover growth opportunities.
• Analyze trends, identify improvements, and optimize customer outcomes.
• Educate customers on new features and roadmap alignment as a product evangelist.
• Represent the voice of the customer and communicate customer needs and feedback internally.

Requirements

• 5+ years of total experience in information technology, with a bachelor’s degree; an advanced degree without experience; or equivalent experience.
• At least 3 years of hands-on experience as a Technical Account Manager or comparable customer-facing role, preferably in identity and access management.
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English through email, Slack, or one-on-one conversations.
• Familiarity with authentication and authorization technologies and protocols, including OAuth, OpenID Connect, and SAML 2.0.
• Experience consuming APIs and using HTTP request methods.
• High-level understanding of custom consumer and SaaS applications, including web and native applications.
• Interest in cybersecurity principles for IT and consumer applications.
• Experience with SaaS, PaaS, or cloud-based services, including adoption, integration, and ongoing use.
• Basic knowledge of the software development lifecycle, programming languages, and application-builder practices.
• Customer-first mindset with strong energy and problem-solving skills.
• Ability to manage multiple projects, conduct customer research, generate reports, and analyze data.
• Strong presentation and whiteboarding/diagramming skills.
• Excellent communication skills with customers ranging from developers to C-level executives.
• Ability to influence customer behavior and health metrics across a portfolio.

Benefits and Culture

• In-person onboarding designed to accelerate impact and build connections.
• Opportunities for talent development, connection, and community.
• Social-impact initiatives and well-being support.