Enterprise AI Adoption Lead

Own customer activation and adoption for an enterprise AI platform by designing workflows, champion programs, communities, workshops, and enablement strategies. The role requires at least five years of customer success and activation experience, strong program management, technical fluency, and excellent facilitation skills.

About the job

Responsibilities

Own activation and platform success across a customer portfolio.
Understand customer use cases, business objectives, and success metrics.
Build and co-develop custom AI solutions and workflows that drive measurable business impact.
Design and execute activation strategies, including champion programs, office hours, usage dashboards, customized training, and workshops.
Create advocate networks, champion communities, and power-user communities within customer organizations.
Train internal customer trainers to scale enablement.
Facilitate tailored live and virtual training sessions for diverse audiences.
Partner with curriculum teams while owning customization and delivery for customers.
Refine materials based on customer feedback and adoption data.
Work cross-functionally to understand evolving customer needs and identify new training opportunities.
Build relationships with customer stakeholders and executive sponsors.
Travel domestically and internationally up to 25% as required.

Requirements

At least 5 years of experience owning activation success and driving measurable adoption outcomes.
Deep experience understanding customer use cases, workflows, and business objectives.
Experience implementing activation strategies such as champion programs, office hours, dashboards, and workshops.
Success building advocate networks and power-user communities.
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases.
Comfort understanding technical concepts and communicating them effectively to varied audiences.
Ability to demonstrate use cases and articulate business value and ROI.
Expertise delivering virtual and live instructor-led workshops.
Ability to tailor content and delivery to diverse audiences.
Strong relationship-building and program-management skills.
Natural advisor mindset and comfort with experimentation.
Self-awareness, receptiveness to feedback, and commitment to continuous growth.

Benefits & Compensation

Generous PTO and company holidays.
Comprehensive medical and dental insurance.
16 weeks of paid parental leave for all parents.
Fertility and family-planning support.
Early-detection cancer testing.
Competitive pension scheme and company contribution.
Wellness, learning and development, and work-life stipends.
Company-wide and team off-sites.
Competitive compensation and company stock options.

Skills

Artificial Intelligence, AI Workflows, Customer Success, Platform Adoption, Champion Programs, Usage Dashboards, Workshops, Instructor-Led Training, Program Management, Solution Design