Senior Scaled Customer Activation Manager

Responsibilities

• Become an expert in Ramp’s integration and configuration options and drive efficient, thorough onboarding of new customers at scale.
• Own micro-SMB and SMB accounts 1:1, ensuring they fully onboard onto Ramp within 60 days.
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
• Partner with the Product team to surface, review, and prioritize customer feedback and pain points.
• Identify opportunities to automate and scale the onboarding process to cover more clients.
• Help maintain an industry-leading customer satisfaction rate.
• Grow, develop, and learn in a fast-paced startup environment.

Requirements

• Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization.
• Exceptional project management and time management skills.
• Excellent verbal and written communication skills.
• Desire for ownership and growth in the role over time.
• Proven track record of meeting weekly or monthly KPIs.
• Experience owning a high-volume book of business of 100+ customers at a time.
• Ability to anticipate customers’ needs and position product solutions accordingly.

Nice-to-haves

• Experience with accounting software such as NetSuite, QuickBooks, Xero, or Sage.
• Accounting experience or CPA qualification.
• Experience with financial services sales.
• Experience at a high-growth startup.

Compensation and benefits

• Salary: CAD 138,000–189,000 annually.
• Flexible PTO.
• Centralized home-office equipment ordering.
• Health and wellness stipend.
• Budget for intra-office travel.
• Weekly coffee stipend.
• Group medical, dental, and vision coverage through Sun Life.
• Life, AD&D, and disability coverage.
• Fertility drug coverage up to $4,000 lifetime.
• Group Retirement Plan with employer match (RRSP + DPSP).
• Parental leave of up to 16 weeks at 100% pay, with additional time available at reduced pay.
• Employee Assistance Program and virtual care through Lumino Health.