Enterprise AI adoption lead
Own customer activation and adoption for enterprise AI deployments by designing workflows, champion programs, training, and workshops tied to measurable business outcomes. Requires 5+ years in customer success or activation, strong program management, technical fluency, and facilitation skills.
About the job
Responsibilities
- Own customer activation and platform success across a customer portfolio.
- Understand customer use cases, business objectives, and success metrics.
- Build and co-develop custom AI solutions and workflows that drive measurable business impact.
- Design and execute activation strategies, including champion programs, office hours, usage dashboards, customized training, and workshops.
- Create advocate networks, champion communities, and power-user communities within customer organizations.
- Train internal customer trainers to scale enablement.
- Facilitate live and virtual training sessions for diverse audiences.
- Customize and deliver educational content in partnership with curriculum teams.
- Refine materials using customer feedback and adoption data.
- Collaborate cross-functionally to identify customer needs and training opportunities.
- Build relationships with customer stakeholders and executive sponsors.
Requirements
- At least 5 years of experience owning activation success and driving measurable adoption outcomes.
- Deep experience understanding customer use cases, workflows, and business objectives.
- Experience implementing activation strategies, champion programs, office hours, dashboards, and workshops.
- Proven success building advocate networks and power-user communities.
- Ability to connect platform usage to business outcomes and articulate return on investment.
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases.
- Comfortable understanding technical concepts and communicating them to varied audiences.
- Expertise delivering virtual and live instructor-led workshops.
- Ability to tailor content and delivery to diverse audiences.
- Strong relationship-building and program management skills.
- Willingness to travel approximately 25% domestically and internationally.
Benefits
- Generous paid time off and company holidays.
- Medical, dental, and vision coverage.
- Paid parental leave.
- Fertility and family planning support.
- Flexible spending and health savings account options.
- Wellness and learning stipends.
- Company and team off-sites.
- Company stock options and 401(k).
Skills
Customer Success, Ai Solutions, AI Workflows, Platform Adoption, Champion Programs, Usage Dashboards, Workshops, Customer Training, Community Building, Program Management, Solution Design, Demos, ROI Analysis, Technical Communication, Facilitation
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